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24th Annual NRC Health Symposium
August 26–28, 2018

“Real-time feedback really helped us take a step back and truly look at the initiative from the patients’ perspective, not just our own.”

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"You can do more because you have the resources to do it."

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"The Governance Institute enables them to learn and retain that knowledge in a much better way.”

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“I believe that whether you're part of a large healthcare system or a solo hospital, it's all equally important for a board to be educated.”

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"The Governance Institute has made a profound difference to our board."

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Lurie Children's improved their Coordination of Care Dimension score by 5.2 points within one year.

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University of Missouri Health Care in Columbia, Missouri, focuses on an additional experience measure: the Net Promotor Score.

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Bellin Health broke down departmental silos that prevented the patient experience from being seen holistically.

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Ochsner's discovered a terrific revenue opportunity that would otherwise have gone unnoticed.

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"Moving to NRC Health has been a game-changer.”

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Akron Children's ensures their board’s focus remains on fulfilling the five areas of its mission when forming strategic partnerships.

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90% of Rhode Island residents would recommend their care facility

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“The value isn't entirely in the positive reviews—it's also in the comments that inform me where I could be doing a bit better.”

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American Health Care Association (AHCA) Gold Quality Award Winner

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“It’s about the quality of service. We’re competitive because we believe in the services we provide.”

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“NRC Health was a real pioneer in the market: they saw what their customers needed, and they created it.”

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Voice of consumer, Cedars Sinai

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UAMS clinicians hold #1spot in Google search

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Reduced nurses needed for discharge calls from 700 across the system to 1 Patient Navigator.

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611% increase in patient feedback inspires clinician confidence and improvement

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Physician Engagement Agreement leads to excellence in quality care

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Patient engagement amplified by a Ritz Carlton customer approach

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Through mentoring, South Haven's employee satisfaction went up to 88%, and fewer than 5% of employees left within 90 days

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Custom research gathered 1,200 + patient responses in 14 days, informs response metric

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28K+ clinical responses annually inspires physician incentive program, 8.5% points gain in Rating of Provider

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“Patients First" mentality leads to top performance

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93% reduction in readmissions results in estimated $1.6 million cost avoidance

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Simplifing core values increases trust and engages patients, staff and providers

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25% increase in new patients drives profitability

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"I’m going to choose the transparent one whose employees are proud of their performance.”

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Smart Processes and Teamwork Promote Access to Care, high scores

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Millennial response rates jumped 15% after adopting Real-time outreach

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Wherever it’s happening, you’ll find the people of NRC Health shaping the conversation about how to make healthcare experiences better for patients and providers alike.

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Creating great experiences through caring connections | April 24, 2018

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24th Annual NRC Health Symposium

August 26-28 | San Diego, CA
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