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Let every voice be heard

September 14, 2021
11:00 AM – 12:00 PM CT

Trust has long been recognized as a fundamental component of the physician–patient relationship. High levels of trust have been associated with many benefits, including a perception of better care, greater acceptance to recommended treatment and adherence to that treatment, lower anxiety in relation to any treatment taken, and research has shown trust can facilitate access to health services. Patterns of trust in components of our healthcare system differ by race. It is now more important than ever to ensure all patients have equal access to provide feedback into their experiences, and patient priorities and needs are included in all levels of care design, delivery, and measurement.

Learning Objectives
At the conclusion of this session, attendees will be able to:

  • Identify the relationship between patient race or ethnicity, patient loyalty, and health outcomes
  • Analyze strengths and opportunities of current surveying modalities utilizing longitudinal indicators that have the ability to be replicated over time
  • Identify SMART goals to create effective gap closure action plans