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Excellence Awards reward organizations for commitment to enhancing care experiences

NRC Health is proud to recognize the winners of the 2017 Excellence and Improvement Best Practice Awards. These organizations’ desire to better understand the people they care for, and their aspiration to design experiences that inspire loyalty, is the embodiment of NRC Health’s mission of human understanding.

Twenty-nine NRC Health clients received an Excellence Award. These award recipients were selected based on their achievement status within the categories that patients have identified as being most important to the quality of their care. The Improvement Best Practice Award is distributed to an organization that demonstrated a best practice that’s resulted in significant improvements in patient-centered care and healthcare outcomes.

Congratulations to our award-winning partners for their continued success and commitment to better understanding the moments that matter most to the people who matter most. Award winners were recognized at the 2017 NRC Health Symposium for Patient-Centered Care, held August 6–8 in Boston, MA.

2017 Excellence Award Winners

Overall Hospital Rating—Small hospitals (fewer than 100 beds)

  • Top-performing facility: Nebraska Orthopaedic Hospital
  • Top-performing facility: The Heart Hospital of Lafayette
  • Most improved facility: Grande Ronde Hospital, Inc.
  • Most improved facility: Whitesburg ARH Hospital

Overall Hospital Rating—Medium-size hospitals (100–300 beds)

  • Top-performing facility: Arkansas Heart Hospital
  • Top-performing facility: Kaiser Westside Medical Center (Kaiser Permanente)
  • Most improved facility: Contra Costa Regional Medical Center

Most improved facility: Priscilla Chan and Mark Zuckerberg San Francisco General

Overall Hospital Rating—Large hospitals (more than 300 beds)

  • Top-performing facility: Cedars-Sinai Medical Center
  • Top-performing facility: PIH Health Hospital—Whittier
  • Most improved facility: Good Samaritan Hospital
  • Most improved facility: Jamaica Hospital Medical Center—Jamaica, New York

 Overall Hospital Rating—Children’s hospitals

  • Top-performing facility: Children’s Hospital Los Angeles
  • Top-performing facility: Texas Scottish Rite Hospital for Children
  • Most improved facility: Children’s Hospital of New Orleans (LCMC Health)
  • Most improved facility: Children’s Hospital of Wisconsin—Fox Valley

Overall Provider Rating—Adult

  • Top-performing facility: Cardiovascular Associates of the Southeast (Brookwood Baptist Health Specialty Care Network)
  • Top-performing facility: Birmingham Heart Clinic

Overall Provider Rating—Pediatric

  • Top-performing facility: Arkansas Health Group
  • Top-performing facility: Sibley Heart Center Cardiology

 Patient-Centered Care Champion

  • Arkansas Heart Hospital

Dimension Awards

  • Access to Care: Kaiser Permanente Redwood City Medical Center (Kaiser Permanente)
  • Continuity and Transition: Loma Linda University Surgical Hospital
  • Coordination of Care: LDS Hospital (Intermountain Healthcare)
  • Emotional Support: National Institutes of Health Clinical Center
  • Information and Education: Indiana University Health North Hospital
  • Involvement of Family and Friends: Anderson Regional Medical Center
  • Physical Comfort: Loma Linda University Surgical Hospital
  • Respect for Patient Preferences: Loma Linda University Surgical Hospital

Improvement Best Practice Award

  • Winner: Regions Hospital
  • Finalist: Baylor, Scott and White Health—McLane Children’s Hospital
  • Finalist: Kaiser Permanente Woodland Hills Medical Center (Kaiser Permanente)