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Four overlooked strategies that healthcare executives can use to create a better care experience

From a position in healthcare leadership, it can be difficult to grasp a patient’s perspective. However, every industry insider is also a healthcare consumer. Their own expectations can be a reliable guide for what patients expect from the healthcare marketplace. Once adopted, this frame of mind reveals four easily overlooked—and completely addressable—strategies for bringing care experiences closer to what all of us want from healthcare providers.

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