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Large Texas health system utilizes Care Transitions to restructure patient follow-up approach and improve patient outcomes

Leaders at Houston Methodist had long recognized the value of post-discharge follow-up. But they struggled to find a practical way to reach all of their patients after their episodes of care. Part of the problem was the sheer scale of Houston Methodist’s operations: with seven hospitals—including a leading academic medical center with over 2,500 beds— and over 100,000 admissions a year, it’s one of Texas’s largest health systems.

However, Houston Methodist found a path to success with NRC Health. By adopting NRC Health’s Care Transitions solution, the organization was able to substantially increase HCAHPS scores and reduce readmissions through post-discharge contact with patients.

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