NRC Health Earns #1 Best in KLAS Again for Healthcare Experience Management
NRC Health is honored to once again receive the Best in KLAS 2026 Award for Healthcare Experience Management for the third time in four years.
The award reinforces NRC Health’s long-standing leadership in helping healthcare organizations better understand patients, staff, and communities through purpose-built technology and insights.
A Legacy of Leadership in Experience Management
After more than 40 years of innovation and partnership, NRC Health continues to set the standard for experience management solutions. The Best in KLAS award reflects feedback directly from healthcare organizations that rely on NRC Health’s tools to elevate patient care, improve staff engagement, and guide data-driven decision-making.
“This recognition reflects the dedication of our team and the trust our partners place in us,” said Trent Green, CEO of NRC Health. “For more than four decades, we’ve helped healthcare organizations understand the full human story behind every patient and employee interaction.”
What Sets NRC Health Apart
KLAS Research evaluates vendors based on performance, customer satisfaction, technology quality, and the ability to deliver measurable outcomes. Ranking #1 again in the Healthcare Experience Management category showcases NRC Health’s:
- Healthcare-built platform, designed for real-world workflows
- Continuous co-design with partners across the care ecosystem
- Advanced technology and proven methodologies for capturing actionable insights
- 360-degree perspective on human experiences among patients, families, clinicians, and staff
Together, these strengths help healthcare systems uncover what truly matters and turn feedback into meaningful improvement.
“Being named Best in KLAS once again highlights the difference that thoughtful innovation and collaboration can make,” said Helen Hrdy, Chief Operating Officer at NRC Health. “We’re proud to work alongside our partners to translate insights into meaningful actions that improve experiences and outcomes every day.”
What Our Partners are Saying
“Our team at NRC Health is an instrumental partner in improving the healthcare experience across our organization.”
“I absolutely love my NRC Health team. They are an extension of the patient experience team at our organization. I could not drive successful performance without them.”
“NRC Health’s technology is seamless and flexible. It’s an easy partnership that allows us to excel!”
Why the Best in KLAS Award Matters
The Best in KLAS designation is a reflection of trust and proven value. KLAS CEO Adam Gale emphasized that these awards spotlight organizations that deliver real-world impact for healthcare organizations navigating constant change.
“The Best in KLAS winners have earned the trust of their customers over the past year,” Gale said. “With this recognition, they set the standard for excellence through partnership in healthcare technology and services in the months to come.”
For healthcare leaders seeking reliable experience management solutions, NRC Health’s win reaffirms its position as the go-to partner for elevating the patient and employee journey.
To explore the full 2026 Best in KLAS: Software & Services report, visit KLAS Research.
Celebrating Excellence at HIMSS 2026
NRC Health will be recognized during the Best in KLAS Awards Celebration at the HIMSS conference on March 9, 2026, in Las Vegas. The event brings together innovators, providers, and organizations shaping the future of healthcare technology and experience improvement.
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