NRC Health and Healthcare Experience Foundation Launch Strategic Partnership to Deepen Support for Improving Experience, Safety, and Workforce Engagement
Partnership broadens access to additional expertise and proven programs that help organizations strengthen culture, improve operations, and sustain progress.
LINCOLN, Neb., June 9, 2026 — Healthcare organizations face rising expectations and constrained resources as they work to improve patient experience, strengthen workforce engagement, sustain safe care, and translate insight into measurable performance.
NRC Health, a recognized leader in healthcare experience management, today announced a strategic partnership with the Healthcare Experience Foundation (HXF) to expand the expertise and programs available to help healthcare leaders meet these demands.
For more than 45 years, NRC Health has helped healthcare organizations advance Human Understanding through its Best in KLAS experience platform and trusted partner advisory team.
Through the HXF partnership, organizations gain expanded access to healthcare executives, clinicians, and operators who have led improvement efforts inside hospitals and health systems. Building on NRC Health’s proven track record of driving measurable improvement, HXF brings programs that have delivered double-digit gains in key healthcare experience domains, including communication and overall ratings.
Healthcare organizations face distinct challenges at different points in their work. Some are building strategy. Others are strengthening operations, engaging clinicians, or improving safety. NRC Health and HXF support organizations at every stage of improvement, helping leaders put priorities into practice and sustain progress.
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“At NRC Health, we believe Human Understanding is the foundation for better healthcare,” said Trent Green, CEO of NRC Health. “We help healthcare organizations act on that understanding and deliver more consistent experiences. This partnership with HXF strengthens how that work happens in daily operations.”
The partnership brings together a suite of proven programs focused on key drivers of organizational performance, including enterprise alignment, care transitions, leadership rounding, safety culture, and clinician engagement.
Data from NRC Health demonstrates that effective leadership rounding is associated with a 15-20-point increase in patient loyalty, while structured care transition programs have driven improvements of more than 30 percent in readmission outcomes.
By combining NRC Health’s advanced experience platform and analytics with HXF’s established leadership programs, healthcare organizations are equipped to elevate the patient and consumer experience, strengthen workforce engagement, and achieve measurable, sustainable results.
“Data without direction for healthcare organizations is just noise,” said Katie Owens, Founder and CEO of the Healthcare Experience Foundation. “Leaders need clarity on where gaps exist, alignment on how to close them, and a clear path to act. This partnership brings data together with proven leadership practices so organizations can achieve lasting results across patient experience, workforce engagement, and safety.”
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