NRC Health and Kansas Department for Aging and Disability Services Announce Sixth Annual Resident Satisfaction Survey and Star Ratings Results
Findings show that 86 percent of Kansas nursing home residents would recommend their community as a place to live
LINCOLN, Neb., – June 4, 2019 – NRC Health, the leader in supporting and advancing state quality incentive programs and associations across the U.S., and the Kansas Department for Aging and Disability Services (KDADS) today announced results from its sixth annual Resident Satisfaction Survey and corresponding Star Ratings report, which found that 86 percent of Kansas residents residing in nursing homes would recommend their community as a place to live.
For the last six years, KDADS has worked closely with NRC Health to gather information about day-to-day satisfaction levels directly from residents at nursing homes across the state. In addition to the results from the Resident Satisfaction Survey, NRC Health also calculated satisfaction star ratings for each nursing home community based on questions from the Resident Feedback Survey to supply consumers with necessary information when considering a nursing home. Through this ongoing partnership, NRC Health is readying KDADS with the feedback it needs to improve quality of care for residents and drive organizational improvements, increased engagement and long-term loyalty.
“Over the last six years, we’ve had the pleasure of supporting KDADS in its mission to provide high quality, person-centered care across the state’s nursing homes,” said Rich Kortum, director of strategic partnerships at NRC Health. “The results from this year’s Resident Satisfaction Survey and corresponding Star Ratings report are proof that Kansas nursing homes are not only meeting resident needs but exceeding them with exceptional care and a commitment to constant improvement.”
“Working with NRC Health has allowed us to gather the right feedback at the right time, empowering our decision-making through a better understanding of the quality of care provided and where we can make improvements,” KDADS Secretary Laura Howard said. “Our goal is to share data and outcomes so consumers have a trusted resource to understand the resident experience within our state nursing homes.”
The 2019 survey was conducted by independent, qualified and trained third party interviewers earlier this year. For the past six years, Kansas nursing home have been offered the opportunity to participate, and their scores are publicly reported on the KDADS website. The 2019 report provides information about the satisfaction level of residents living in state nursing home communities based on their responses to the survey.
About Kansas Department for Aging and Disability Services
KDADS administers services to older adults; administers behavioral health, addiction and prevention programs; manages the four state hospitals and institutions; administers the state’s home- and community-based services waiver programs under KanCare, the state’s Medicaid program; directs health occupations credentialing; and licenses/certifies adult care homes, IDD providers, and behavioral health providers across the state.
The goals of KDADS are to continue to deliver quality Older Americans Act services; to keep older adults and persons with disabilities at home and independent as long as possible; to keep them safe by ensuring that those who provide their care are qualified and certified; to support an integrated and coordinated Medicaid system to help those the agency serves; and to provide Kansans who need behavioral health services with appropriate care so they can live productive and fulfilling lives.