NRC Health helps healthcare organizations better understand the people they care for and design experiences that inspire confidence.
NRC Health’s solutions are designed to help you understand the totality of how your organization is experienced by the people you serve. Our innovative tools and technologies help Canadian healthcare organizations understand the experiences of their patients, residents, clients, physicians, and staff in real-time and over time. Both of these perspectives matter greatly, and help surface different opportunities for change and improvement.
Our Canadian associates are united by purpose to improve the lives of others. For our clients, that translates into a deep sense of ownership and responsibility for the data, insights, and counsel we provide. We approach every client’s business as our own. We take a holistic view, bring rigour to our analysis, and help you focus on what matters most.
Because of our 35 year history and our large footprints, our Canadian clients can access a vast amount of benchmarking data – not just from other Canadian organizations.
Our comprehensive approach to integrated research, evidence-based practice recommendations, and quality improvement helps achieve improved patient/client/resident, organizational, and system outcomes all while aiming to reduce costs.
Enabling human understanding is the promise of NRC Health. We never forget that before patients were ‘target audiences,’ ‘stakeholders,’ or ‘populations,’ they were real, actual people. We help you see them that way. Our uniquely empathetic point of view is embedded in our heritage and affiliation with the Picker Institute and its pioneering work in patient-centered care.