Spencer Hospital believes that everyone is healthier together. A Top 100 Rural & Community Hospital offering comprehensive and quality healthcare services to the people of northwest Iowa and southern Minnesota,...
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...study confirms that there’s plenty of room for improvement – while twice as many people say it’s important to be treated as unique in healthcare compared to other services, only...
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...33% in Q4 2020. The rate at which consumers are resuming services has risen by 149% from 2020 to 2021 across all major service lines. The most considerable increase in...
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...– while twice as many people say it’s important to be treated as unique in healthcare compared to other services, only 38% say it happened in their most recent healthcare...
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...controlled the situation any better The service-recovery paradox1 explains that patients may become more loyal to an organization after a service failure when service recovery is conducted, compared to having...
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