...dislikes, care preferences, and favorite toys, games, or comfort items. “If they have a history of anxiety, developmental delays, or prior medical visits, each time they come through our doors,...

...plan for hardwiring human centricity across the health system. “For health systems, ensuring an excellent patient experience is a core component of providing quality care and services,” said Baron. “NRC...

...offsite full day of programming, including hands-on training, role-playing, observation, and feedback. After the session, Wellstar Health System certified each clinician as a coach, complete with certificates and fanfare. Then...

This article was also published on www.forbes.com. Written by Paul Cooper, Chief Information Officer at NRC Health. Today’s healthcare consumers don’t just want excellent care; they want care delivered with...

...administration and data collection processes. Key updates include the adoption of web-first survey administration modes, the allowance of proxy respondents, and an extension of the data collection period to 49...