(US) 1.800.388.4264 | (CANADA) 1.866.771.8231

WHAT HEALTHCARE LEADERS ARE SAYING “One of the things I like about NRC, they're very forward thinking and very progressive.” ~ Jeff Gregory, Patient Experience Manager, Maine Medical Center WHAT HEALTHCARE LEADERS ARE SAYING “NRC came on board with us probably about two and a half years ago, and it's been a great partnership. They really are an ally in providing that human experience.” ~ Brad Giafaglione, Director of UCI Experience, UCI Health WHAT HEALTHCARE LEADERS ARE SAYING “NRC Health has given a voice to our patients. I hear from patients all the time. They appreciate that we're giving them an opportunity to share their feedback and feel valued and seen. That wouldn't happen without NRC Health.” ~ Nick DeStefano, Service Excellence Process Manager, McLeod Health WHAT HEALTHCARE LEADERS ARE SAYING “I'm not from healthcare. I still consider myself an outsider. One thing that I do appreciate is what NRC does for all these hospitals. And I wish in my previous industries, I had someone like NRC providing me with that insight.” ~ Jorge Torres, JIT Associates WHAT HEALTHCARE LEADERS ARE SAYING “NRC's been great because they actually give us the personalized care that we need in order to treat our patients. So, they have been active in any questions that we have... it's been great.” ~ Hester Villanueva, Director of Operations, Virtua Health WHAT HEALTHCARE LEADERS ARE SAYING “We have a really good pulse check on what our patients want because of NRC. By putting that data in front of the key stakeholders, it makes it a real analysis and real clear direction on where the improvements lie." ~ Jonathan Geis, Patient Experience Analyst, Dayton Children’s Hospital WHAT HEALTHCARE LEADERS ARE SAYING “For a caregiver to get that feedback is very important to them because it makes them feel valued. And to know that they made an impact, no matter how small they thought the gesture was - that is what NRC allows us to do.” ~ Merridith VonHartitzsch, Director of Consumer Insights, Mercy Health

The best products and a team that’s committed to your success

Improve Care | Enhance Performance | Catalyze Growth

At NRC Health, we’re your partner. Working together, we bring solutions to your biggest challenges and help you connect with patients as unique individuals to revolutionize the care experience for everyone. For over 40 years, we’ve earned the trust of the nation’s leading healthcare organizations to help them understand what matters most to each patient, caregiving teams and communities. We help mission-driven organizations turn aspiration into action. Join us and leverage the power or Human Understanding™.

 

Why choose NRC Health?

360 Degrees icon

Long-term, service-centered partnerships

We walk the walk. We’re dedicated to understanding you and your unique needs. Where other companies are creating barriers, we’re building bridges so you can stay connected to us.

lightbulb icon

Innovative products and thought leadership

Our integrated, programmatic solutions and innovative thought leadership are revolutionizing the healthcare experiences of consumers, customers, patients and caregivers.

Artboard 366 icon

Inclusive pricing without surprises

Understanding as a service means we’re on the journey together. No surprise invoicing or hidden costs. You have control over the aspects of Human Understanding that are key to your success

hospital icon

Healthcare is our singular purpose

We’ve been at the center of treating patients and clients as unique individuals for over 40 years. The healthcare experience and caregiving teams are the foundation and focus of everything we do.

Why choose NRC Health?

Long-term, service-centered partnerships

Our customer success experts are dedicated to knowing you and your organization. Where other companies are creating barriers and silos, we’re building bridges so you can stay connected to us.

Innovative products and thought leadership

Our integrated, programmatic solutions and innovative thought leadership are revolutionizing the healthcare experiences of consumers, customers, patients and caregivers.

Inclusive pricing without surprises

Understanding as a service means we’re on the journey together. No surprise invoicing or hidden costs. You have control over the aspects of Human Understanding that are key to your success

Healthcare is our singular purpose

We’ve been at the center of treating patients and clients as unique individuals for over 40 years. The healthcare experience and caregiving teams are the foundation and focus of everything we do.

One team, dedicated to your success

Evan“The best part of my day, every day, is getting to connect with our partners on a personal level. Just like patients all across this country, each partner we interact with is unique – our connection and approach should be unique as well.” ~ Evan Sheaff
Associate Vice President, Customer Strategy
Cami~ Cami Mitelman
Customer Success Manager
"What I love most about my work at NRC Health is that I get to build relationships with my partners. These relationships are not just about the strong work that we do together, but also about what is important to each of them on a personal level."
Samantha~ Samantha Kingsley
Customer Support
I love being able to help our clients feel more empowered when using our products, and to add a bit of sunshine to their day! When they’re less stressed, they can help give more patients the best care possible!
Bridget~ Bridget Leake
Account Coordinator
"I truly value connecting with our partners and evolving into an arm of their team. Understanding our partners on a personalized level allows me to provide individualized and unique service."
Thadd~ Thadd Chastain, BSN, RN
Customer Strategist
“Having the opportunity to connect and work with passionate and authentic healthcare leaders all over the country is a dream come true. It’s not just about PX measurement here at NRC Health, it’s about transforming the way healthcare is delivered to every person we serve. That’s why we pour everything into enabling that change for our partners.”
Jessie~ Jessie Wolfe
Customer Strategist
“One of the many things I enjoy about being an NRC Health associate is the opportunity to collaborate with forward thinking healthcare leaders to move beyond dashboards to humanize data and get to the heart of what matters most, understanding those we serve to create the best possible experience for our patients and care teams."
Lisa~ Lisa Stolzenberg
Project Specialist
"I really enjoy connecting with our partners on a professional and personal level. I enjoy hearing about their kids and vacations as well as their NRC wants and needs."
Molly~ Molly Preston
Customer Success Manager
"Each partner has unique projects and goals that they are working toward to accomplish the best care possible. I feel honored to help my partners connect the dots and be champions."
Ryan"I enjoy getting to know each of our partners outside of the work relationship by discovering unique hobbies or interests and making connections that last. Those relationships help us to really move the needle in providing a better healthcare experience to all people." ~ Ryan Hatt
Customer Success Manager
Scott“Each of our partners has different challenges, goals and mission. Developing strong relationships creates understanding of their unique situation which allows us to customize service to effectively impact their patient experience strategies.” ~ Scott Logan
Customer Success Manager

"NRC has the best products. They are streamlined, dependable, and the teams work together to give you the service you need when you need it." "I appreciate the availability of custom reports to meet our leadership needs - everyone has been really friendly and helpful every step of the way." "Staff have always been extremely helpful when we have questions/requests, and each person has been a joy to work with. " "Everyone is always so helpful and knowledgeable. I really appreciate my customer success manager and the team." "Your staff is prompt to respond and always willing to help. Also, they often go above and beyond the call of duty." "There are numerous resources available, and the educational opportunities are always extremely well done and very well received." What our partners are saying