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Patients appreciate and engage with personalized communication methods

Houston Methodist prides itself on being the top-ranked hospital in Texas for patient care and safety. To maintain its top ranking, Houston Methodist continually measures, assesses, and improves systems and processes to better serve its patients.

The hospital began tracking patient-centered technologies to learn what motivates patients and families from an activation standpoint. Houston Methodist’s leaders understand how NRC Health patient surveys greatly impact their overall perception of delivering personalized care, whether that’s through trying to encourage patients to engage in healthcare maintenance or suggesting lifestyle adjustments through apps, texting, and emails.

In its goal to be as responsive to patient preferences as possible, Houston Methodist worked to discover which communication preferences patients prefer.

Read the full case study to see how Houston Methodist has utilized NRC Health’s capabilities to meet patients where they are and enable more personalized care.