EXPERIENCE MANAGEMENT SOLUTIONS

Capture what matters most to those you serve

PX CX EX MX
NRC Health Platform

EXPERIENCE MANAGEMENT SOLUTIONS

Capture what matters most to those you serve

PX CX EX MX

Gather valuable insights from the broad to the specific using a balance of structured survey instruments and more intuitive unstructured feedback tools to gain the most complete picture of everyone, from patients and employees to consumers and communities.

Conversational listening

Capture the feedback they actually want to give

Compliance Surveying (CAHPS)

Make the most of CAHPS to improve patient experience

Cross-journey listening

Gain the most complete picture of everyone

Capture the feedback they actually want to give:

  • Omni-channel outreach through SMS, email, IVR, phone, VRT, and paper
  • Integrated and inbound through patient portals, websites, apps, and QR codes
  • Online reviews and comments from 55+ sites
  • Unstructured and in their own words through video, audio, and pictures
placeholder-image

Solutions to help you LISTEN:

AI-powered, cross-journey conversational listening

CAHPS and realtime feedback

Capture more voices and deeper insights to drive higher scores

Patient-generated contextual data integrated directly in the EHR

Intelligent and predictive rounding conversations

Integrating the best of NRC Health with the power of Medalia’s industry-leading CX and EX solutions

Support post-discharge transitions and manage high-risk situations

The largest syndicated study of consumer perceptions in healthcare

Tailored research solutions to answer specific business questions

Test campaign content with your audience before it’s placed in mark

Solutions to help you listen

Our expertise is
Human Understanding®

We are leading the charge towards a future where every unique healthcare experience is a meaningful moment of human connection.

Go beyond the data and truly connect with the individuals who make up your patient base, consumer community, workforce, and the markets you serve.