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Post Discharge Call Staffing Best Practices

Following up with patients post-discharge is, or should be, a standard in every hospital across the country. Post-discharge calls continue the connection between the organization and the patient, alleviate patient anxieties, and help providers rapidly address issues that, without a phone call, may result in a worsening of the patient’s health, a readmission, or even an adverse event.

The big question for most organizations is how to do you staff for 100% of patients to receive post discharge calls. Read the following case study and learn how four different organizations found the right way to do the right thing for their patients.