Case Study: The transformative impact of Real-time Feedback at Dayton Children’s Hospital
Among its customers, Dayton Children’s Hospital already had a firm reputation for excellent care. All the same, Dayton Children’s leadership wanted to improve the consistency of its clinical encounters and coach its clinical staff in communication skills. Dayton Children’s leaders found all the data they needed through NRC Health’s Real-time Feedback solution.
Through Real-time Feedback’s robust data collection, hospital leadership was able to:
- Use data transparency to rally staff around performance goals
- Analyze patient comments to point out opportunities for coaching
- Find unexpected domains for experiential improvement
- Keep their main emergency department’s Net Promoter Score (NPS) averages above 81—even during a pandemic
- And more!
To read the full case study, click here.