Back to Basics: A Strategic Reset, Not a Catch Phrase

As patient experience demands continue to grow, it’s easy to focus on the next innovation before mastering the fundamentals. This session highlights how one health system reset its patient experience strategy by recommitting to core behaviors, leadership accountability, and caregiver engagement.

The results were clear: improved patient experience scores, a stronger patient-centered culture, and more engaged employees. Attendees will learn how simplifying priorities and reinforcing expectations can drive meaningful, measurable results—and create the foundation for sustained success and future innovation.

NRC Health clients only—inquire about how you can join the NRC Health family or contact your account manager for more details.

NRC Health is accredited to offer one hour of ACCME, ACPE, ANCC, ACHE, and PXE continuing education credit for this webcast. In order to receive your credit, you must remain logged in for the entire duration of the webcast, answer at least three of the check-in or polling questions, and complete the evaluation. A link to the evaluation will be provided to all attendees after the webcast.