From first to last impressions: What do we want to stick?
Are we awake, or sleeping at the wheel? How do we ensure that our fiftieth patient feels as good about their visit as our first patient does? How can we energize our employees from start to finish?
Creating lasting impressions is critical to building relationships with individuals—and you only have seven seconds to make a positive first impression, according to Carol Goman, from her contribution to Forbes magazine in 2011. By contrast, the end of the visit is the last impression made on the patient and their family, and the most memorable. Join this webinar to learn what a successful first impression looks like, and what closing words and actions leave the best impression on our consumers.