Even in the midst of a pandemic, the shift towards healthcare consumerism is accelerating. The status quo was already on the verge of obsolescence, but today it’s all but unsustainable. As the industry moves into a new year and looks to strategize for the future, NRC Health’s 2021 Healthcare Consumer Trends Report will deliver to you an evolving image of consumer sentiment throughout the pandemic. This year’s report drew from two voluminous datasets: 2+ million patient comments drawn from feedback surveys, and more than 300,000 responses from NRC Health’s Market Insights database. Watch this webinar recording to learn about key findings from our research, understand the trends shaping the industry today, and hear how organizational leaders have cause to be optimistic.