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Linking Employee Engagement to Patient Experience in Ontario’s Hospitals

Many hospitals have taken steps to cultivate a highly engaged workforce, expecting that higher engagement translates into better patient care. While there is an abundance of evidence from other industries that engaged employees perform their jobs better, there is far less attention to this engagement – performance link in healthcare.

Learning goals:
• Understand how different indicators of employee engagement relate to each other
• Discover the relationship between levels of employee engagement and patient reported experience
• Learn the science behind correlating employee experience items to a global rating question