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Strategies that work: Understanding the full impact of wait times

Wait times are among the largest—and most overlooked—factors contributing to consumer loyalty. Fortunately, there are strategies that providers and organizations can implement to manage expectations and deliver an experience that keeps Human Understanding at its core.

Join us to take a comprehensive look at wait times—from consumer perceptions to actions that can mitigate frustrations, and how long waits impact providers too. Toya Gorley, Improvement Advisor, and Scott Logan, Customer Success Manager at NRC Health, will show you how to use patient comments to identify and address underlying issues that accompany wait time concerns, share how you can engage care providers better to understand workflow issues, and explore strategies you can implement today to give patients the experiences they want and deserve.