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Case Study: Committed to culture change: Transforming a working environment

Leaders at Sutter Solano Medical Center (SSMC) knew they had an excellent care team. But they also observed that the staff as a whole wasn’t living up to its potential. After intensive investigations, leaders determined that a tepid workplace culture was holding SSMC’s staff back. Recognizing this, they wanted to orchestrate a comprehensive cultural overhaul to elevate clinician performance and deliver the exceptional outcomes that SSMC’s patients deserve.