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Why these numbers hurt my feelings

As a pediatric emergency medicine physician, Dr. Emily Scott believed she was delivering great care to her patients and their families, but was discouraged by her personal scores. This webinar will describe Dr. Scott’s journey into the patient experience world. She will explain how she finally came to understand the process and the importance of patient experience to her hospital, and ultimately to her care. Now in a new role, she is helping Akron Children’s Hospital transition all outpatient providers to public ratings. Join us as Dr. Scott shares tips for providers to understand the process and help the teams working with providers to see it from their perspectives.