Discover how Nemours Children’s Health advanced patient experience equity through a data-driven initiative with NRC Health.

United Regional’s relationship with NRC Health is a true strategic partnership that has redefined how the organization approaches patient experience.

Combining unwavering dedication to being a leading health system with deep insights and data through a partnership with NRC Health, Virtua Health has built a robust consumer engagement program that not only gathers valuable insights but also fosters a sense of community and trust among its patients.

Discover how NRC Health’s human-centered approach to consumer experience helped Tidelands Health develop a successful patient app.

Part of becoming the friendliest, most accessible academic health system in the nation, UCI Health leaders recognize that effective communication between care teams is important for patient-centered care and overall hospital performance.

Bryan Health’s core values elevates empathy and aligns with NRC Health’s key concepts of Human Understanding —Connect with Me, Listen to Me, and Partner with Me—which became the basis of refreshing their personalized patient-care model.

The OSF HealthCare marketing strategy, beyond market research and consumer insights, puts the consumer at the center of everything the organization does, to drive patient volume and deliver on the organization’s promise to serve with the greatest care and love.

Leaders at Children’s Minnesota built strategies to achieve remarkable results to provide the best possible care and empower care teams.

See how two leading health systems leverage Human Understanding® to increase Net Promoter Scores.

OSF HealthCare aimed to improve awareness, preference, image, reputation, and advertising recall—testing five service lines simultaneously and against each other.

Using NRC Health’s capabilities, Virtua Health can now know its consumers better in order to design experiences that inspire loyalty and create Human Understanding.

Learn how Magnet recognition provides Wellstar Paulding Hospital’s community with the ultimate benchmark to measure the quality of patient care.

The methodical work of McLeod Health has created broad successful outcomes for patients and a culture of continuous improvement across the health system.

Dayton Children’s Hospital leadership found all the innovative, forward-thinking functionality needed to achieve their Magnet redesignation through NRC Health’s experience solution.

To improve the experience for Spanish speakers, leaders needed to drive these response rates up. To do that, they turned to NRC Health.

Wellstar leaders intend to keep using NRC Health’s patient feedback data to continuously improve their patient experience.

NRC Health’s robust feedback data has enabled leaders to investigate SRC’s efforts at telehealth, ensuring stability of care in the era of social distancing.

Across five hospital systems, overall patient experience scores increased by 9.9% after two years of utilizing NRC Health’s capabilities, with several hospitals seeing double-digit satisfaction improvements.

Read how with help from NRC Health’s Improvement Advisors, leadership developed an approach for comprehensive cultural reform.

Read how one healthcare organization streamlined its post-discharge contact operations, and produce some outstanding results in the process.

With NRC Health’s Transparency solution, Orlando Health has published tens of thousands of patient ratings and dramatically improved clinician engagement.

A pediatric health system in the Midwest with two hospitals, wanted to better understand the patient and family experience, and wanted their physicians’ online reputations to match the high standards of their care. With NRC Health’s Reputation capabilities, the average physician ratings were at 4.8, which is significantly higher than the third-party websites sharing patient reviews. The system’s ratings and reviews are very positive and they wanted to share that with the community.

In a bid to enhance patient care and reduce readmissions, a large health system in the Midwest implemented a comprehensive Transitional Care Clinic and centralized discharge-call program.

Driven to improve the state of their care, leaders at the University of Maryland Medical Center (UMMC) wanted to reduce rates of readmission. It’s a pursuit shared by many health systems, and evidence has shown that post-discharge follow-up with patients is an effective way to drive unnecessary readmissions down.

LCMC Health published 57,991 verified patient reviews on its website. Providers in Google’s top 3 rose from 7.4% to 21%+, and monthly page views nearly doubled.