See how NPS and HCAHPS work together. NRC Health analysis shows timely patient feedback predicts HCAHPS performance and accelerates improvement.

Exploration of driving trust in high-represented labor environments. What happens to brand and PX during labor strikes.

Communication and collaboration are key to consistently positive, seamless care transitions.

Explore how gaps between brand promises and patient experiences erode trust—and why reliability is healthcare’s most critical differentiator.

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations.

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations.

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations.

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations.

Over the course of 2023, the Human Understanding Institute produced 10 nSights – focused briefs that use NRC Health data and expertise to illuminate issues at the intersection of healthcare delivery and Human Understanding®.

The use of AI in healthcare is in its infancy – ChatGPT was launched a year ago – and while there is certainly reason for optimism around the new technology, we must be transparent about its uses and circumspect about its capabilities.

While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care.

With these lessons in mind, organizations can cut through the Great Brand Blur by focusing on what matters to the people and communities they serve.