On a recent episode of The Experience Shift, hosts Jennifer Baron and Brian Wynne sat down with Dr. Anthony Mazzarelli, Co‑President and CEO of Cooper University Health Care, to discuss the role of compassion as a measurable, trainable, high‑impact healthcare experience strategy.

In today’s healthcare landscape—where digital misinformation spreads quickly, artificial intelligence evolves rapidly, and patient expectations shift daily—trust has become one of the most fragile and essential elements of care.

If you’ve ever tried to “roll out” patient experience improvements by handing clinicians a dashboard and asking them to do better, this episode of NRC Health’s The Experience Shift will feel like a much-needed reset.   In a candid conversation with hosts Jennifer Baron and Brian Wynne, Dr. Thomas Howell, a practicing OB/GYN, former Medical Director at Mayo Clinic Health System, and [...]

Healthcare is at a crossroads. Consumer expectations are evolving, technology is reshaping every industry, and health systems face a critical question: How do we move beyond clinical processes to create meaningful human connections?  In the latest episode of The Experience Shift podcast, hosts Jennifer Baron and Brian Wynne sit down with Ken Hughes, internationally acclaimed consumer behaviorist and author, to explore [...]

In a recent episode of The Experience Shift podcast, Jennifer Baron, Chief Experience Officer at NRC Health, and Brian Wynne, Senior Vice President at NRC Health, sat down with Ryan Donohue, healthcare thought leader, author of Patient No Longer, and CEO of Golden Advisory, to unpack these challenges and share actionable strategies for healthcare leaders.

The healthcare landscape is constantly shifting, and leaders must adapt quickly to meet patient needs while keeping systems sustainable. On a recent episode of Patient No Longer, host Ryan Donohue spoke with Hal Andrews, President and CEO of Trilliant Health, about how healthcare organizations can balance access, affordability, and patient experience in an increasingly complex environment.

In the latest episode of NRC Health’s Patient No Longer podcast, Lynda Barrett, Vice President of Strategic Planning and Chief of Governance at Emory Healthcare, shares how strategic planning and governance can work together to drive meaningful change.

In this episode of Patient No Longer, host Ryan Donohue sits down with Todd Quartiere. Together, they explore what “responsible AI” really means, how it can simplify the patient journey, and why the future of healthcare is less about replacing humans and more about restoring humanity.

In this episode of Patient No Longer, Jesse Goodwin, Ph.D., Chief Innovation Officer at Medical University of South Carolina (MUSC), shares how healthcare innovation must be visible, accessible, and human-centered. From CRISPR to convenience, learn how MUSC is transforming care delivery by putting patients first.

In this episode of Patient No Longer, Morgan Jones, Chief Strategy Officer at Duke University Health System, shares how strategic planning can move from “a paperweight on the shelf” to a living, breathing driver of change.

Dr. Brian Silverstein, Chief Population Health Officer at Innovaccer, joins Patient No Longer to break down the promise, and the reality, of population health.

In Part 2 of the Patient No Longer podcast conversation with Dr. Kevin Pho—internal medicine physician and founder of the influential KevinMD platform—host Ryan Donohue explores how physicians and patients can forge stronger relationships despite growing systemic and technological pressures.