(US) 1.800.388.4264 | (CANADA) 1.866.771.8231

Authors: V. and Mary Tellis-Nayak, with forewords by Kathryn C. Peisert and Jona Raasch, National Research Corporation
Format: 5×8 paperback or Kindle

We are born to relate, to connect, and to bond. The most noble of human relationships is compassion. No other profession is as closely associated with the virtue of compassion as is healthcare. Medicine has done us well. It has contributed to doubling the human life span within one hundred years; it has successfully battled infections; it has alleviated pain and human suffering. Sadly, healthcare took the exit leading to Market Street away from its mission of compassion, charity, and altruism. The market ethos has stripped human health, aging, illness, and suffering of their transcendent meaning; it has reduced the healing arts to curative techniques that see as irrelevant the emotions, anxiety, and insecurity that accompany illness.

When Will Compassion Return to Healthcare? A Call to Leaders

Person-centeredness advocates that ideally all caregiving should occur in a cultural climate that promotes healing. Can managers create a person-centered ambiance if they have to live by the mandate of the market place? Return of Compassion to Healthcare sorts out these tectonic shifts within a humanistic perspective. Illness and recovery, living and dying are part of the human experience. We propose a human-needs framework that identifies five primal needs: our elemental yearning to be, to become, to belong, to be our best, and to reach beyond.

We recommend that healthcare leaders take the pathway pioneered by stalwarts for the return of compassion.

“This book is wonderful! It will be a major contribution to the dialogue about patient-centeredness.”
—Dr. Donald Berwick, founder of the Institute for Healthcare Improvement and former CMS Administrator

About the Authors:

V. and Mary Tellis-Nayak The authors, a husband and wife team, have toiled in healthcare for a cumulative 80-plus years. Individually or as a duo, they have conducted research and made presentations to academic and professional audiences across the United States and in several countries abroad. They have authored articles published in professional journals and trade magazines nationally and internationally; they have written standards, protocols, and survey instruments widely used by accrediting bodies and in business. In 2013, the American Health Care Association honored them with the Mary Ousley Champion of Quality Award in recognition of their contributions to quality in the long- term and post-acute care community. They continue to work in the field for National Research Corporation.