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Satisfaction up 9.9%—The Real-time Feedback difference

Riverside Health System prides itself on offering an outstanding experience for its patients. However, in a health system with five campuses and more than 800 physicians, Riverside’s leaders struggled to identify concrete steps for experiential improvement. They needed sharper insight into the Riverside care experience. They needed to see, with clarity and specificity, exactly where the organization fell short of patients’ ideal experiences. For this they turned to NRC Health.

Read the full case study to see how a number of positive changes produced exactly what the leaders at Riverside Health System were looking for: a marked improvement in overall satisfaction scores.