Empower a customer-centric culture and return joy to practice.
People have relationships with brands. These relationships are built on how interactions with these brands make them feel. Healthcare consumers are no different. They want from their healthcare provider the same kind of personalized experience and service they receive from other service-oriented brands.
To measure up, healthcare providers must adopt a customer-centric strategy and, to be successful, foster a working environment where everyone is able to deliver excellent service and care.