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- - - About NRC Health
      
      Human Understanding
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      Executive Leadership
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  - - The NRC Difference
      
      Why choose NRC
      Explore our long-term, service-centered partnership approach
      
      Igniting Human Understanding
      Meet the team helping shape a more human healthcare experience
      
      Excellence & Loyalty Awards
      NRC Health recognizes outstanding healthcare organizations with annual awards
  - - CAREERS
      
      Our culture
      See how we deliver Human Understanding from the inside out
      
      Our associates
      Innovate, connect, and grow at NRC Health
      
      Our hiring journey
      Join a team that’s transforming healthcare
  - - HUB25 | Human Understanding Beyond
      
      October 15-17, 2025
      
      Join us for our annual flagship experience management event. Mark your calendar now and stay tuned for location and registration information.
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Platform
- - - LISTEN
      
      Conversational Listening
      Capture the feedback they actually want to give in their voice
      
      Compliance Surveying (CAHPS)
      Make the most of CAHPS to improve patient experience
      
      Cross-journey listening
      Gain the most complete picture of everyone
  - - UNDERSTAND
      
      360 view of the individual
      Get the whole person view, not just a patient view
      
      Natural language data analysis
      Analyze data more naturally to extract valuable insights
      
      1:1 connections on the frontline
      Actively create deeper human connection to foster engagement and loyalty
  - - IMPROVE
      
      Point-of-Care coaching
      Inspire engagement and improvement with actionable insights
      
      Assisted service recovery
      Deliver outcomes with empathy powered by AI assistance
      
      Co-design improvements
      Access voices that matter for the best outcomes
  - - NRC HEALTH SOLUTIONS
      
      Patient Experience →
      
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      Market Experience →
- - - The Governance Institute →
      
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Solutions
- - - PATIENT EXPERIENCE
      
      Personalize encounters
      Care for the unique individual with insights into priorities
      
      Ensure safer outcomes
      Engage patients and families to encourage active participation
      
      Maximize value-based revenue
      Achieve better business results by driving improvements
  - - CONSUMER EXPERIENCE
      
      Reduce friction
      Create exceptional encounters beyond the clinical setting
      
      Co-design experiences
      Bring the voice of your customer into your strategic decision-making
      
      Create loyalty
      Drive choice to build volume with real-time feedback
  - - EMPLOYEE EXPERIENCE
      
      Attract and retain
      Unite your workforce around a shared sense of purpose
      
      Involve and include
      Listen to better understand the other side of the experience
      
      Develop and optimize performance
      Improve care delivery at the source
  - - MARKET EXPERIENCE
      
      Maximize exposure
      Measure and build brand presence and preference
      
      Grow your business
      Understand service-line demand and consumer preferences
      
      Increase marketing value
      Capture feedback on messaging before making investments
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September 8, 2022

Home / SILVERSTEIN – The Business of Disease, Illness, & Wellness

September 8, 2022 | TGI Links

SILVERSTEIN – The Business of Disease, Illness, & Wellness

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