The value of safer transitions
NRC Health’s Care Transitions solution transforms the post-discharge call into a catalyst for Human Understanding. By seamlessly capturing feedback from each call and reporting important findings back to your organization, this solution provides an important asset for long-term planning, as well as for in-the-moment interventions.
Through preference-based communications and real-time alerting, the Care Transitions solution enables organizations to identify and manage high-risk patients to reduce readmissions, increase patient satisfaction, support safe transitions, and create Human Understanding.
What is Care Transitions
With NRC Health’s Care Transitions solution, your organization can ensure a safe transition for your patients, from discharge to follow-up appointment. NRC Health leverages technology that drives effective communication between healthcare providers and patients by contacting 100% of patients in the critical 24–72 hours post-discharge. This allows organizations to triage high-risk patients and conduct root-cause analysis, showing patients that care doesn’t stop at the door and your organization will remain a partner throughout their care journey.
Benefits:
- Provides immediate visibility into at-risk patients for readmission
- Allows for quick service recovery by showcasing patient-level assessment data and historical patient profiles
- Isolates key areas for process improvement, allowing organizations to implement change and reduce future readmissions
- Reduces call burdens on current staff
How does the Care Transitions solution work
Features
01
Immediate Visibility
Receive real-time alerts to notify you of at-risk patients for readmission
02
Service Recovery
Showcase patient-level assessment data and historical patient profiles to allow for quick service recovery
03
Process Improvement
Gain the insights needed to implement change and reduce future readmissions
04
Call-burden Reduction
Leverage technology that contacts 100% of patients in the critical 24–72 hours post-discharge