Prevent outmigration with personalized care experiences and services.
Most people today have an unprecedented number of options for care and wellness. And healthcare systems stand to lose big considering the average lifetime value of a patient is $1.4 million. To prevent outmigration and earn lifetime consumer loyalty, healthcare providers must shift focus from tracking satisfaction to retaining customers and growing loyalty. This requires proper insight into the experiences, wants, needs, and expectations of those you serve.
NRC Health lets you view experiences not as single episodes, but as longitudinal patient relationships.
Experience leaders from Hackensack Meridian Health discuss the importance of loyalty in a consumer-driven healthcare landscape.