NRC Health Rounding | Ambient listening with agentic AI
Turn Real-Time Rounding Conversations into Actionable Experience
Capture richer rounding insights, without adding documentation burden.
Automated insights from leader rounding conversations
Automated insights from leader rounding conversations
Available within the NRC Health Leader Rounding solution
Ambient listening with agentic AI captures natural bedside conversations during leader rounds and uses AI to securely convert spoken dialogue into structured documentation and experience insights.
By listening in the background, leaders can stay present with patients while surfacing richer, more complete and consistent understanding of the patient experience, while patients are still in your care. More than transcription, agentic AI within ambient listening organizes conversations into actionable insight, surfacing themes, concerns, coaching opportunities, and follow-through automatically.
In early deployments across multiple health systems, organizations captured more than 60× greater narrative detail during rounding interactions—transforming documentation from brief notes into rich, multi-sentence patient stories without increasing rounding time.
Built for Real‑World Leader Rounding
Built for Real‑World Leader Rounding
Ambient listening is designed for natural, unscripted inpatient leader rounds, allowing leaders to stay present with patients while capturing richer experience data.
- Supports free‑flowing conversations without rigid scripts
- Automatically maps spoken dialogue to rounding documentation
- Captures notes, recognitions, concerns, and coaching opportunities
All AI‑generated content remains under human control.
- Leaders review, edit, and approve documentation
- Access to audio and transcripts is role‑based and auditable
- Organizations control audio retention and consent workflows
Across early deployments:
- Over 90% of rounds now produce complete, context-rich documentation
- More than 75% of rounding questions include comments
- AI produced 6 minutes worth of documentation per round with approval taking less than a minute.
- Patient concerns are identified in approximately 1 in 4 rounds
The result is better conversations, higher‑quality insights, and a more human‑centered approach to patient experience—powered by real interactions, captured effortlessly.
New Sentiment Analytics from Real Conversations
New Sentiment Analytics from Real Conversations
Ambient listening introduces new analytics derived directly from live interactions, not surveys or scripted responses.
Two key sentiments are automatically generated:
- Patient Sentiment: Identifies whether patients express positive, neutral, or negative feelings during the round.
- Rounder Interaction Sentiment: Evaluates interpersonal effectiveness, tone, empathy, and rapport demonstrated during the interaction.
These insights give leaders new visibility into both patient experience and staff engagement, based on what actually happened in the room.
Clear Summaries That Capture What Happened
Clear Summaries That Capture What Happened
Every ambient listening interaction produces AI‑generated summaries that streamline documentation and support follow‑up.
- Conversation Summary: A concise, factual recap of key topics discussed, actions taken, commitments made, and follow‑up items.
- Rounder Interaction Summary: An assessment of communication effectiveness, highlighting strengths and identifying opportunities for improvement.
Summary length dynamically adjusts based on conversation complexity, ensuring clarity without unnecessary detail.
Healthcare’s Leading
Rounding Platform
NRC Health gives healthcare organizations the technology and intelligence to create the most human healthcare experiences for patients, consumers, employees, and the markets they serve – to help eliminate friction, improve outcomes, and drive business results.
