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Star ratings from patient surveys

We make it easy to:

Publish star ratings to your website

NRC Health’s Star Ratings solution calculates star ratings from your existing patient survey data, and publishes those ratings onto your website. We leverage all methods of feedback from any survey vendor to publish verified patient star ratings and reviews to provider profile pages, service line pages, and clinic pages. This enables you to paint a true picture of the care your organization provides.

Review patient comments

NRC Health’s team of verbatim processing experts review every patient comment to determine which comments are clearly eligible for publishing and which comments need additional review from our clients to determine if they should be published or excluded. Our experts examine every comment (twice actually) for profanity, defamatory language, PHI and other sensitive content.

Monitor consumer voices across the web

NRC Health’s Monitoring solution scans over 40 third-party ratings websites and aggregates your content into an easy-to-use dashboard. Our tool can also alert your organization to new ratings and reviews, and provide workflow tools for service recovery.

Why choose us

Market defining

NRC Health’s Star Ratings solution was the pioneer in this space – the first solution available to health systems across the country – publishing star ratings since April 2014.

Most adopted

To date over 85 organizations have partnered with NRC Health to publish Star Ratings, more than any other company.

Vendor agnostic

Our technology works with any survey vendor and any content management system. Many of our partners use other companies to collect patient feedback and we have actually published more Press Ganey star ratings than any other company.

Most experience

We have implemented more star ratings programs than any other company and have developed more solutions to meet our partners’ needs. Our experienced team and mature product are unrivaled in the industry.

What's included

Provider Star Ratings
Publish star ratings on your directory listings for all providers

Group Star Ratings
Publish star ratings for your service lines, clinics, and locations.

Comment Review
NRC Health’s team will review patient comments for you to save you time.

Question Level Ratings
Publish star ratings for individual questions from survey data.

Provider Scorecards
Customized email provider scorecards with star ratings and comments.

Natural Language Processing
Automated comment theming and sentiment analysis by NLP.

Performance
Cloud based, and highly available technology that won’t slow down your website.

Automated File Processing
Automatically retrieve and convert all survey data on a schedule you define.

Internal Preview
Go live internally in 48 hours with our internal preview environment.

Hear from our clients:

UAMS took transparency from concept to execution in six months

The University of Arkansas for Medical Sciences (UAMS) in Little Rock is the only academic health sciences center in the state of Arkansas.

 

UAMS is also a pioneer in the transparency movement. As one of the first academic medical centers in the nation to implement a transparency initiative, they are seeing remarkable results and improved outcomes.

Who has chosen us for Transparency

It’s hard to keep this page updated, but we’re powering the performance transparency programs of well over 80 health systems, and that number grows every week. Here’s a small sample of our partners: