Star ratings and reviews significantly improved provider online reputation at Children’s Wisconsin
Children’s Wisconsin, a pediatric health system with two hospitals, wanted to better understand the patient and family experience, and wanted their physicians’ online reputations to match the high standards of their care. With NRC Health’s Transparency system, the average physician ratings were at 4.8, which is significantly higher than the third-party websites sharing reviews. The Children’s Wisconsin ratings and reviews are very positive and they wanted to share that with the community.
Read their full case study here to see how they were able to achieve the following results:
- Average physician ratings on the Children’s Wisconsin website were verified and markedly higher than the third-party sites
- Quarterly provider profile traffic surged from 55,000 to 80,000
- Quarterly online appointments increased from 1,500 to 2,300