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Successful telehealth, overnight

Lehigh Valley Physician Group (LVPG) was in the process of adopting telehealth technology for a small subset of its patients. Then COVID-19 struck.

Suddenly, social-distancing protocols meant that LVPG would need telehealth support for nearly all of its patient encounters—immediately. For a health system with more than eight hospitals and 18,000 employees, this was a considerable challenge.

To affect such a rapid transition and understand how to best partner with their patients, LVPG’s leaders turned to NRC Health.

NRC Health’s Real-time Feedback and Community Insights solutions would both turn out to be vital sources of strategic intelligence for a technological initiative of unprecedented scope and pace.

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