Rounding Works. Understanding Why Matters.
Rounding boosts patient loyalty by 20 points. Communication and trust explain much of the gain, but not all. Here’s what drives the rest. →
From Measurement to Momentum: Using NPS to Improve HCAHPS
See how NPS and HCAHPS work together. NRC Health analysis shows timely patient feedback predicts HCAHPS performance and accelerates improvement. →
Connection Is Everything: What Ken Hughes Taught Us About Patient Experience
Known globally as the King of Customer Experience, Ken Hughes has advised brands like Google, Starbucks, and the NFL. But when it comes to healthcare, his message is clear: “Standing still is the fastest way to move backwards in a rapidly changing world.” →
NRC Health Partners with Mosaic Life Care to Advance Patient Experience Across the Midwest
Mosaic Life Care, a physician-led health system located in northwest Missouri, announced a new partnership with NRC Health, the leader in healthcare experience management. →
A Crack in Confidence – What Healthcare Strikes Teach Us About Trust
Exploration of driving trust in high-represented labor environments. What happens to brand and PX during labor strikes. →