Rounding Works. Understanding Why Matters.
Rounding boosts patient loyalty by 20 points. Communication and trust explain much of the gain, but not all. Here’s what drives the rest. →
With PX Data, Timing Matters More Than We May Think
There’s another dimension to survey timing that is perhaps too little discussed: namely, that getting timely feedback doesn’t just influence how quickly organizations can react to data, but actually shapes the data itself. That’s a distinction that makes a potentially profound difference. →
NRC Health Earns #1 Best in KLAS Again for Healthcare Experience Management
NRC Health has once again been named #1 Best in KLAS for Healthcare Experience Management, marking the third time in four years the company has received this prestigious honor. →
From Measurement to Momentum: Using NPS to Improve HCAHPS
See how NPS and HCAHPS work together. NRC Health analysis shows timely patient feedback predicts HCAHPS performance and accelerates improvement. →