The NRC Health Thought Leadership team helps partner healthcare organizations see the world through the eyes of the people they serve. Using NRC Health’s unmatched consumer and patient experience data, the team turns insights into action, publishing research reports, leading conversations and inspiring transformation across the industry. Every study, story and presentation is designed to equip leaders with a deeper understanding of what their patients, families, employees and communities truly need from their healthcare experiences today.

Beyond the data, the Thought Leadership team brings PX, CX, EX and MX expertise directly to health systems through customized sessions, webinars, workshops and events. Whether exploring what drives trust in care, unpacking new trends in consumer loyalty or reimagining human experience in healthcare, the team serves as both guide and catalyst, enabling partners to translate insight into meaningful action and change. They also represent NRC Health on national stages, sharing evidence-based perspectives that challenge, inspire and advance the healthcare experience movement.

NRC Health’s Thought Leadership team comprises subject matter experts and data scientists with deep knowledge of and experience in many healthcare topics and emerging trends, including:

• Patient and healthcare workforce experience
• Physician and employee engagement
• Nurse experience strategy
• Magnet strategy
• Patient, consumer and employee data and insights
• Consumer experience
• Marketing best practices
• Strategic healthcare communications

NRC Health partners have access to a suite of high-touch, high-quality thought leadership resources built around insights, engagement and enablement. Our exclusive research and expertise help organizations understand what truly matters to the people they serve (insights), connect their teams and cultures around experience excellence (engagement), and take tangible steps to elevate every interaction across the care journey (enablement).

Resources include:

• Research publications that spotlight trends and insights from NRC Health’s comprehensive, exclusive data platform
• Onsite engagements and training sessions led by NRC Health subject matter experts to deepen understanding and alignment
• Assessments that help partners evaluate, measure and strengthen their experience practices through tailored assessments – from tactical to enterprise-level – to build a clear roadmap for improvement and sustainable excellence
• Workshops and playbooks that offer practical, on-demand learning and tools to support key experience initiatives – from accountability, PX team structure and service recovery to touchpoint mapping, nurse leader rounding and employee well-being
• On-demand videos that bring NRC Health data and insights to life through practical, bite-sized learning
• Regional summits that bring together healthcare experience leaders and frontline employees to explore new insights, share best practices and advance the conversation on experience excellence
• Podcasts, webcasts and webinars, featuring NRC Health thought leaders as well as leading voices in patient, consumer and employee experience, and U.S. healthcare leaders
• Networking calls that create space for connection, support and ideation among NRC Health partners and experience experts

These resources empower partners to translate insights into action, enabling them to drive human understanding and experience excellence across their organizations.