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Elevating healthcare leadership with Dr. Stephen Beeson

In this episode of NRC Health’s Patient No Longer podcast, Dr. Stephen Beeson, founder and CEO of Practicing Excellence, shares key takeaways that are essential for aspiring healthcare leaders.

Conversation

Shaping the future of healthcare leadership, hosted by Ryan Donohue, thought-leader, author, and strategic advisor with NRC Health

Podcast Guest

Dr. Stephen Beeson, founder and CEO of Practicing Excellence

Dr. Beeson’s insights serve as a guiding beacon for those embarking on their healthcare-leadership journey, offering a wealth of wisdom and practical advice.

Chris brings listeners up to speed on the Joe Public approach and where it stands today.

“The Joe Public approach really started with that first book that you mentioned, Joe Public Doesn’t Care About Your Hospital, which came out in 2011—which was really all about how we desperately need to change our approach to marketing and branding and all the things for hospitals and health systems,” Bevolo says.

Highlights

Cultivating a growth mindset is key. Dr. Beeson emphasized the significance of embracing a growth mindset in healthcare leadership.

By continuously seeking improvement, being open to learning, and fostering adaptability, leaders can navigate challenges effectively and drive innovation within their organizations.

“Their role to the people who report to them is to convey their intent and utilize growth mindset, self-awareness, vulnerability by low authority gradients, out-front leadership, listening and responding—all the leadership behaviors that we know in every industry to work,” Dr. Beeson says.

Being a source of light for patients and colleagues is also crucial. Dr. Beeson says that in the midst of difficult and frustrating days, remembering the impact one can have on others can help healthcare professionals stay motivated and resilient in their roles.

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“I think that there’s really two critical steps in creating change,” says Beeson. “One is a bold, clear declaration of organizational intention, because once we say, ‘kindness and compassion for every patient every time’ as a declared intention, then we declare another intention of honor and respect for every teammate in every moment.”

Effective leadership behaviors are foundational for success. From self-awareness and vulnerability to out-front leadership and active listening, developing important skills can help leaders engage their teams effectively and drive positive outcomes.

“If we want to create a collaborative environment where people are there for one another and help each other and lift each other, we have to develop the skills and the mindsets and behaviors to actually have that to manifest,” Beeson explains.

Listen to the full episode with Dr. Beeson, or catch the episode on YouTube.