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2020 Healthcare Consumer Trends
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UNDERSTANDING IN FOCUS

26th ANNUAL NRC HEALTH SYMPOSIUM

AUGUST 23–25 | SEATTLE, WA

REGISTER NOW

The economics of

Healthcare Loyalty

What every healthcare executive
needs to know.

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Survey, or…

Build Relationships

Distinguish your customer experiences
with Human Understanding.

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Join the network.

We serve 75% of the top 200
US health systems.

Find out why →

Loyalty, Quantified.

Do you know how loyal your
customers are?

Check your Loyalty Index →

Covid-19 Updates:

March 26, 2020
Consumer-sentiment data on the coronavirus pandemic

March 23, 2020
CMS Announces Relief for Clinicians, Providers, Hospitals, and Facilities Participating in Quality-reporting Programs

Earn customer loyalty.

Today’s healthcare consumer has options. NRC Health helps healthcare providers thrive in a consumer-driven economy by providing holistic customer intelligence essential to designing and delivering care experiences that surprise, delight, and inspire loyalty.

 

Realize the economics of experience

Leverage in-depth customer intelligence to attract customers, design personalized experiences, improve outcomes, and prevent outmigration.

Achieve customer obsession

Gain a complete understanding of your customers’ preferences, needs, behaviors, and experiences – not as an episode, but as a relationship.

Join a premier peer network

Accelerate transformation with best—and next—practices from healthcare providers prospering amidst a rapidly changing healthcare landscape.

Our Experience

39

Years Advancing Healthcare

9,000

Healthcare Organizations

75%

of the 200 Largest Health Systems

25M+

Consumer Voices Heard Annually

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