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2020 Healthcare Consumer Trends
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UNDERSTANDING IN FOCUS

26th ANNUAL NRC HEALTH SYMPOSIUM

AUGUST 23–25 | SEATTLE, WA

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The economics of

Healthcare Loyalty

What every healthcare executive
needs to know.

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Survey, or…

Build Relationships

Distinguish your customer experiences
with Human Understanding.

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Join the network.

We serve 75% of the top 200
US health systems.

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Loyalty, Quantified.

Do you know how loyal your
customers are?

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Covid-19 Messages

During this time of crisis, patients and consumers alike are turning to healthcare organizations not just for care in the event of illness, but also as reliable sources of objective information. NRC Health is committed to helping you obtain the insights you need to keep caregivers and patients safe and informed.

Click here for insights and sentiments →

Earn customer loyalty.

Today’s healthcare consumer has options. NRC Health helps healthcare providers thrive in a consumer-driven economy by providing holistic customer intelligence essential to designing and delivering care experiences that surprise, delight, and inspire loyalty.

 

Realize the economics of experience

Leverage in-depth customer intelligence to attract customers, design personalized experiences, improve outcomes, and prevent outmigration.

Achieve customer obsession

Gain a complete understanding of your customers’ preferences, needs, behaviors, and experiences – not as an episode, but as a relationship.

Join a premier peer network

Accelerate transformation with best—and next—practices from healthcare providers prospering amidst a rapidly changing healthcare landscape.

Our Experience

39

Years Advancing Healthcare

9,000

Healthcare Organizations

75%

of the 200 Largest Health Systems

25M+

Consumer Voices Heard Annually

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