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2019 Healthcare Consumer Trends
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The economics of

Healthcare Loyalty

What every healthcare executive
needs to know.

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Distinguish your customer experiences
with Human Understanding.

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We serve 75% of the top 200
US health systems.

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Earn customer loyalty.

Today’s healthcare consumer has options. NRC Health helps healthcare providers thrive in a consumer-driven economy by providing holistic customer intelligence essential to designing and delivering care experiences that surprise, delight, and inspire loyalty.

Realize the economics of experience

Leverage in-depth customer intelligence to attract customers, design personalized experiences, improve outcomes, and prevent outmigration.

Achieve customer obsession

Gain a complete understanding of your customers’ preferences, needs, behaviors, and experiences – not as an episode, but as a relationship.

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Accelerate transformation with best—and next—practices from healthcare providers prospering amidst a rapidly changing healthcare landscape.

Our Experience

37+

Years Advancing Healthcare

9,000

Healthcare Organizations

75%

of the 200 Largest Health Systems

25M+

Consumer Voices Heard Annually

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