Stop Wondering—Start Understanding

It’s about making a connection and gaining insight.
It’s about real Human Understanding.

ATTRACT & ACQUIRE

Guide market development with consumer
and competitive insights.

LOYALTY & RETENTION

Design for added value with actionable
customer feedback and engagement.

QUALITY & OUTCOMES

Align provider and patient views of quality
for co-produced outcomes.

SERVICE CULTURE

Empower a customer-centric culture
and return joy to practice.

SYSTEM GOVERNANCE

Accelerate transformation with
healthcare and consumerism expertise.

Everyone wants to be known, heard, and understood.

For more than 40 years, NRC Health has enabled healthcare organizations to understand what matters most to each person they serve through ongoing relationships. By co-designing experiences that exceed expectations through immediate insight, NRC Health helps organizations stop wondering and start understanding. Human Understanding.

Realize the economics of Human Understanding

Thriving in a consumer-driven healthcare economy requires a revolutionary approach to care and service delivery. To grow and retain market share, a complete picture of the evolving preferences, needs, and behaviors of your consumers is critical.

NRC Health allows you to hear from every consumer, which is necessary to transform your culture and create Human Understanding. We deliver the right insight, at the right time, to exceed the expectations of today’s consumer. You’ll be poised to succeed at every stage of the customer journey, from strategy and marketing to customer experience and outcomes.