The economics of
What every healthcare executive
needs to know.
Distinguish your customer experiences
with Human Understanding.
Join the network.
We serve 75% of the top 200
US health systems.
Do you know how loyal your
During this time of crisis, patients and consumers alike are turning to healthcare organizations not just for care in the event of illness, but also as reliable sources of objective information. NRC Health is committed to helping you obtain the insights you need to keep caregivers and patients safe and informed.
Earn customer loyalty.
Today’s healthcare consumer has options. NRC Health helps healthcare providers thrive in a consumer-driven economy by providing holistic customer intelligence essential to designing and delivering care experiences that surprise, delight, and inspire loyalty.
Realize the economics of experience
Leverage in-depth customer intelligence to attract customers, design personalized experiences, improve outcomes, and prevent outmigration.
Achieve customer obsession
Gain a complete understanding of your customers’ preferences, needs, behaviors, and experiences – not as an episode, but as a relationship.
Join a premier peer network
Accelerate transformation with best—and next—practices from healthcare providers prospering amidst a rapidly changing healthcare landscape.