The economics of
What every healthcare executive
needs to know.
Distinguish your customer experiences
with Human Understanding.
Join the network.
We serve 75% of the top 200
US health systems.
Do you know how loyal your
Providers you’re not alone →
Bridge The Gap COVID-19 podcast: Consumer-Sentiment Data Results with Brian Wynne of NRC Health →
A reminder: we’re rooting for you →
Consumer-sentiment data on the coronavirus pandemic →
CMS Announces Relief for Clinicians, Providers, Hospitals, and Facilities Participating in Quality-reporting Programs →
An open letter to our heroes in healthcare →
Earn customer loyalty.
Today’s healthcare consumer has options. NRC Health helps healthcare providers thrive in a consumer-driven economy by providing holistic customer intelligence essential to designing and delivering care experiences that surprise, delight, and inspire loyalty.
Realize the economics of experience
Leverage in-depth customer intelligence to attract customers, design personalized experiences, improve outcomes, and prevent outmigration.
Achieve customer obsession
Gain a complete understanding of your customers’ preferences, needs, behaviors, and experiences – not as an episode, but as a relationship.
Join a premier peer network
Accelerate transformation with best—and next—practices from healthcare providers prospering amidst a rapidly changing healthcare landscape.