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NRC Health Releases Healthcare Consumer Trends Report: How Providers Can Get Closer to the Customer in 2020

Press Release

NRC Health, the leading provider of in-depth customer intelligence in healthcare, today released its 2020 Healthcare Consumer Trends Report. The second annual report is based on NRC Health’s Customer Intelligence Platform used by more than 580 healthcare organizations in all 50 states to reflect the voice of consumers. → February 7, 2020

The Governance Institute Releases 2019 Biennial Survey Results Highlighting Governance Structure in Hospitals and Health Systems

The Biennial Survey is designed not only to highlight how boards are operating but also to pose internal questions and help boards who are looking to assess their culture and adoption of specific practices and identify key areas for improvement. → February 5, 2020

Using Technology to Maximize Out-of-Network Referral Capture

By Dr. Jen Volland, VP Program Development, NRC Health

NRC Health’s Transitions program links patients back to the care-provider team to discover areas commonly known to cause readmissions. Not only should your physicians have top placement on the web, post-encounter outreach needs to include questions about the medications that a patient is on daily, and any other top-of-mind reasons they may have for readmission. → January 31, 2020

How do you use Net Promoter Score in senior living: Follow these principles

Both within healthcare and outside of it, Net Promoter Score (NPS) is among the most reliable metrics of enduring consumer → January 20, 2020

Radically simplified feedback: Real-time results at a large health system

Alerted to emerging trends of consumerism in the marketplace, leadership at a large academic health system in the Midwest devoted their attention to improving patient satisfaction. To guide their efforts, they solicited patient feedback. With more than a dozen hospitals in their organization, however, the feedback process quickly became complex. → January 14, 2020