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The latest news and industry
perspective from NRC Health.

Don’t just prepare for consumerism—anticipate it. NRC Health can show you how.

NRC Health

The digital consumerism revolution has touched every segment of the economy. As readers of this blog know, its effects on patient decision-making are both well-documented and profound.Those effects are also moving at a blistering pace. It’s no longer enough for health systems to prepare for the industry’s consumerist future; that future has already arrived. Health organizations must instead anticipate the consumerist changes to come. → January 3, 2020

A Year in Review: The Top 5 Articles of 2019

NRC Health

2019 has marked yet another year of the technological revolution, with the workforce becoming more and more dependent on technological innovations, and much of it becoming automated. The force of consumer preferences is becoming even more powerful as industries customize experiences to meet consumer expectations, and healthcare continues to be disrupted by more convenient and high-tech options like Amazon and MinuteClinics.NRC Health strives to maintain a focused and helpful narrative to enable you, our readers, to stay ahead of... → December 23, 2019

‘From customer-aware to customer-led’ — Data-driven employee engagement at Community Health Network

NRC Health

"We're on a journey to become a customer-obsessed company, and NRC Health's voice-of-the-customer platform is a key tool we're using to do that," said Ron Thieme, CHN's VP and chief experience officer. "We need to be intimately familiar with our customers, and NRC Health's solutions are critical for getting us there." → December 18, 2019