Contemplating a merger? Consult your customers first.
There are two customer-intelligence domains leaders should examine. →
The latest news and industry
perspective from NRC Health.
The value of Real-time feedback: Insights from early-adopter CareMount Medical
CareMount was able to successfully drive physician improvement. →
Executive Q&A with Myrna Chang, CNE, and Rachael McKinney, CEO, at Sutter Davis Hospital
Technological innovation has permanently changed what customers expect from healthcare organizations. →
Highlights from NRC Health Symposium
This year’s Symposium was an edifying experience for us at NRC Health. →
Are these three patient-loyalty myths holding your organization back?
Patient loyalty may be healthcare’s most valuable prize. Like every business, healthcare organizations see enormous benefits when they retain their customers. First, →