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Social media and long-term care: Three lessons from Vetter Senior Living’s success

Vetter Health recognized that reputation monitoring presents a logistical hurdle as much as a technological one. By using NRC Health’s Reputation Monitoring tool, however, Vetter was able to centralize all these operations. The platform passively monitored more than 40 third-party websites and immediately alerted Vetter’s corporate staff if a consumer left a negative review. December 14, 2018