How candid feedback earned one facility an AHCA Gold Quality Award
The Alverno Health Care Facility received the American Health Care Association Gold Quality Award, making it the first facility in Iowa to do so. →
The latest news and industry
perspective from NRC Health.
How one pediatric ED increased patient satisfaction by 15%—in just one quarter
McLane’s ED team managed to increase overall patient and family satisfaction by 15%. That’s a quick, dramatic acceleration in performance over just a few months. →
Physician engagement and the prevention of burnout
Physician burnout is a critical dilemma in the healthcare industry, and it’s on the rise. →
Transparency—the best solution to long-term care’s perception problem
Post-acute care deserves a better public perception. Because the reality is, staff at these organizations work hard to care for some of the country’s most vulnerable population, and they should be commended for it. →
Developing the ideal patient experience and creating culture
Everyone wants to be part of a thriving organization, yet the essence of what goes into creating the optimal organizational culture, and how all the different pieces fit together, can seem a mystery. →