National Research Corporation (“NRC Health,” “we,” “our,” or “us”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Notice (“Notice”) governs data collection and usage through the www.nrchealth.com website (the “Website”). By accessing or using the NRC Health Website, you consent to the terms of this Notice. Please read this Notice carefully and feel free to contact us as described below.
Scope; Applicability
Generally, NRC Health acts as a service provider on behalf of its customers. Our customers (typically your healthcare provider or employer) may share your information with us so that we may contact you to gather feedback about your experiences with our customer. We only collect, use, and otherwise process such information as directed by our customers or as otherwise permitted by applicable laws. Accordingly, this Notice does not apply to the extent that we process personally identifiable information in the role of a service provider on behalf of our customers.
If you have received a survey from NRC Health on behalf of your healthcare provider or other customer of NRC Health, this Notice does not apply to information collected as part of such survey. If you have questions regarding the privacy of information provided in sch survey, or if you need to access, amend, or delete any information we may have collected from you on behalf of our customer, please reach out to the respective customer directly. We are not responsible for the privacy or data security practices of our customers, which may differ from those set forth in this Notice.
If you are using this site as part of the workforce of an NRC Health customer or if you utilize other NRC Health online tools as part of your professional role of an NRC Health customer, this Notice does not apply to you or your information. If you have questions regarding the privacy of information provided in such capacity, please reach out to your employer directly.
The Website also contains links to third-party sites that are not owned or controlled by NRC Health. Please be aware that NRC Health is not responsible for the privacy practices of any such third-party sites. You are responsible for reading the privacy statements of each such site that may collect personally identifiable information.
Type of Personally Identifiable Information Collected
From users of the Website, NRC Health may collect “personally identifiable information”, which is information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked directly or indirectly, with a particular consumer or device. NRC Health may collect personally identifiable information such as your e-mail address, name, home or work address, telephone number. NRC Health also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by NRC Health. This information can include: your IP address, browser type, domain names, browsing actions and patterns, etc. The information we collect automatically may include personally identifiable information. This information is used by NRC Health for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through NRC Health public message boards, this information may be collected and used by others.
No Information from Children Under 18
The Website is not intended for use by children under the age of 18. We do not knowingly collect, maintain, or use personally identifiable information from anyone under the age of 18. If you are under the age of 18, please do not use this Website or provide any personally identifiable information through the Website.
Use of your Personally Identifiable Information
NRC Health may use or disclose your personally identifiable information for one or more of the following business purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personally identifiable information to respond to your inquiry.
- To provide, support, personalize, and develop our Website, products, and services.
- To help maintain the safety, security, quality, and integrity of our Website, products and services, databases and other technology assets, and business, including to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity, and to debug to identify and repair errors that impair existing intended functionality.
- For testing, research, analysis, and product development and demonstration, including to develop and improve our Website, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of NRC Health’s assets, whether as a going concern or as a part of bankruptcy, liquidation, or similar proceeding, in which personally identifiable information held by NRC Health about our Website users is among the assets transferred.
NRC Health will not collect additional categories of personally identifiable information or use the personally identifiable information we collect for materially different, unrelated, or incompatible purposes without providing you notice.
NRC Health keeps track of the Web sites and pages our customers visit within NRC Health, in order to determine what NRC Health services are the most popular. This data is used to deliver customized content and advertising within NRC Health to customers whose behavior indicates that they are interested in a particular subject area.
Sharing Personally Identifiable Information
NRC Health may disclose your personally identifiable information to a third-party service provider or vendor for a business purpose. When we disclose personally identifiable information for a business purpose, we enter into a contract that describes the purpose and requires the service provider or vendor to both keep that personally identifiable information confidential and not use it for any purpose except performing the contract.
- Disclosures of Personally Identifiable Information for a Business Purpose
In the preceding twelve (12) months, Company has disclosed the types of personally identifiable information collected (as listed above) for a business purpose to service providers and vendors.
- Sales of Personally Identifiable Information
In the preceding twelve (12) months, Company has not sold personally identifiable information.
NRC Health does not share, sell, or otherwise disclose your personally identifiable information for purposes other than those outlined in this Notice. We may disclose aggregated information about Website users that does not identify any individual, without restriction.
Your Rights and Choices
You have the right to request that NRC Health change or delete your personally identifiable information by contacting us as further described below, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will update or delete (and direct our service providers to update or delete) your personally identifiable information from our records, unless an exception applies under applicable law.
NRC Health does not sell the personally identifiable information of Website users.
Use of Cookies
The NRC Health Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize NRC Health pages, or register with NRC Health site or services, a cookie helps NRC Health to recall your specific information on subsequent visits. This simplifies the process of recording your personally identifiable information, such as billing addresses, shipping addresses, and so on. When you return to the same NRC Health Web site, the information you previously provided can be retrieved, so you can easily use the NRC Health features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the NRC Health services or Web sites you visit. For more information regarding NRC Health’s use of cookies, please visit our Cookie Notice.
Security of your Personally Identifiable Information
NRC Health secures the personally identifiable information you provide in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personally identifiable information is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. The transmission of information via the internet is not guaranteed to be completely secure. Your transmission of personally identifiable information is at your own risk and NRC Health is not responsible for the circumvention of any privacy settings or security measures within the Website.
You are responsible for maintaining he confidentiality of any password you may use for certain parts of the Website.
Consent to Processing Personally Identifiable Information in the United States
The Website is not intended for nor directed to residents of the European Union. By using and accessing the Website, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personally identifiable information (personal information) on servers located outside of the country where they reside, and that the protection of such information may be different than the laws of the country in which such person resides or is located.
Changes to this Statement
NRC Health reserves the right to amend this Notice at our discretion and at any time. When we make changes to this Notice, we will post the updated Notice on the Website and update the Notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. NRC Health encourages you to periodically review this Statement to be informed of how NRC Health is protecting your information.
Contact Information
If you have any questions or comments about this Notice, your choices and rights regarding our use of your information, or if you wish to exercise your rights under applicable laws, please contact NRC Health at:
Phone: 800-388-4264
Email: Privacy@nrchealth.com
Postal Address:
NRC Health
Attn: Security and Privacy
1245 Q Street
Lincoln, NE 68502