Star ratings from verified consumer experience surveys
We make it easy to:
Publish star ratings to your website
NRC Health’s Star Ratings solution calculates star ratings from your existing patient, resident, and family survey data, and publishes those ratings onto your website. We leverage all methods of feedback from any survey vendor to publish verified consumer ratings and reviews to provider profile pages, service line pages, and clinic pages. This enables you to paint a true picture of the care your organization provides.
Review patient comments
NRC Health’s team of verbatim processing experts review every patient, resident, and family comment to determine which comments are clearly eligible for publishing and which comments need additional review from our clients to determine if they should be published or excluded. Our experts examine every comment (twice actually) for profanity, defamatory language, PHI and other sensitive content.
Monitor consumer voices across the web
NRC Health’s Monitoring solution scans over 40 third-party ratings websites and aggregates your content into an easy-to-use dashboard. Our tool can also alert your organization to new ratings and reviews, and provide workflow tools for service recovery.
Let us show you.
Why choose us
NRC Health’s Star Ratings solution was the pioneer in this space – the first solution available to health systems across the country – publishing star ratings since April 2014.
To date over 85 organizations have partnered with NRC Health to publish Star Ratings, more than any other company.
Our technology works with any survey vendor and any content management system. Many of our partners use other companies to collect patient, resident, and family feedback and we have actually published more Press Ganey star ratings than any other company.
We have implemented more star ratings programs than any other company and have developed more solutions to meet our partners’ needs. Our experienced team and mature product are unrivaled in the industry.
Provider Star Ratings
Publish star ratings on your directory listings for all providers.
Group Star Ratings
Publish star ratings for your service lines, clinics, and locations.
NRC Health’s team will review comments for you to save you time.
Question Level Ratings
Publish star ratings for individual questions from survey data.
Customized email provider scorecards with star ratings and comments.
Natural Language Processing
Automated comment theming and sentiment analysis by NLP.
Cloud based, and highly available technology that won’t slow down your website.
Automated File Processing
Automatically retrieve and convert all survey data on a schedule you define.
Go live internally in 48 hours with our internal preview environment.
Hear from our clients:
Today’s consumers demand transparency.
Hear how our partners are utilizing advances in technology to improve the transparency within their organizations.
Who has chosen us for Transparency
It’s hard to keep this page updated, but we’re powering the performance transparency programs of well over 80 health systems, and that number grows every week. Here’s a small sample of our partners: