NRC Health selects clients based on their achievement within categories that patients have defined as being most important to the quality of their care. The award is presented annually.
Excellence in Patient Experience—Large Health System
Three health systems with 25 or more hospitals measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 6 eligible health systems.
Excellence in Patient Experience—Medium Health System
Three health systems with five to 24 hospitals measuring across the continuum of care were as selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 27 eligible health systems.
Excellence in Patient Experience—Small Health System
Three health systems with two to four hospitals measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 41 eligible health systems.
Excellence in Patient Experience—Pediatric
Three children’s hospitals measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 19 eligible facilities.
Excellence in Patient Experience—Large Hospital
Three facilities with 350 or more beds measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 81 eligible facilities. This selection criteria excluded specialty and children’s hospitals.
Excellence in Patient Experience— Medium Hospital
Three facilities with 150 to 349 beds measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 158 eligible facilities. This selection criteria excluded specialty and children’s hospitals.
Excellence in Patient Experience—Small Hospital
Three facilities with fewer than 150 beds measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 203 eligible facilities. This selection criteria excluded specialty and children’s hospitals.
Excellence in Patient Experience—Medical Group
Three medical groups were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 46 medical groups.
Excellence in Patient Experience—Critical Access Hospital
Three facilities designated as Critical Access measuring across the continuum of care were selected based on their combined Real-time NPS and HCAHPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 198 eligible facilities.
Excellence in Patient Experience—Specialty Hospital
Three facilities designated as a specialty hospital measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2025–March 31, 2026, out of 240 eligible facilities.
