Healthcare just got personal
In a recent study of more than 85,000 consumers, respondents were twice as likely to say that it’s important to be treated as a unique person in a healthcare setting than in other settings like banking, dining, or hospitality. Only 37.5% say that’s happening today.
At NRC Health we know that behind every person is a story. Understanding that story is the key to unlocking truly personalized care of the highest quality and consistently achieving your mission.
Our end-to-end Human Understanding program captures what matters to each patient – before, during, after, and beyond clinical encounters…
Connect with patients to ask the right questions at the time…
- Understand relevant personal context to deepen human connections
- Uncover motivators and concerns that impact outcomes
- Discover previously invisible barriers to access
- Capture feedback on care experience
- Invite engagement in building better healthcare for the community
- Encourage online ratings and feedback
Deliver the right information at the right time to the care team…
- Give providers the ability to personalize encounters with patient feedback embedded in their workflow
- Connect with patients about what matters to them…not what’s the matter with them
- Engage patients and families in decision making
- Intervene to prevent barriers or misunderstandings from becoming bad outcomes
- Recognize and coach team members and providers with timely feedback
- Enable immediate clinical and service recovery
Wrap it all in advanced analytics that drive quality, loyalty and growth…
- A complete individual picture for more personalized care and better communication
- Aggregated analytics for performance improvement at scale
- Relevant coaching recommendations delivered to providers that need them
- Industry-leading performance management tools.
- Scalable interactions with patient groups to help co-design care for the community.
understanding as a service.