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Let every voice be heard

This presentation will talk demographics, what makes Gen X tick, strategies for engagement and how G... 

CAHPS Insider: September 2021

September 2021 insights and updates for effective compliance.... 

Case Study: Finding the joy of work by creating satisfied staff to avoid burnout

Sutter Health leaders say the “a-ha moment” was when they began to listen and open their eyes to... 

CAHPS Insider: August 2021

August 2021 insights and updates for effective compliance.... 

Mid-Year Trends Report: NRC Health 2021 Mid-Year Healthcare Consumer Trends Report

It is fair to say that the aftermath of COVID-19 continues to impact healthcare, and its social, eco... 

Don’t you forget about me: Understanding the role of Gen X in healthcare

This presentation will talk demographics, what makes Gen X tick, strategies for engagement and how G... 

CAHPS Insider: July 2021

July 2021 insights and updates for effective compliance.... 

Case Study: Real-time Feedback increases rapid cycle improvement for Magnet redesignation

Dayton Children’s Hospital leadership found all the innovative, forward-thinking functionality nee... 

The SCOOP: Involving family in care during a pandemic and beyond

This webinar describes a simple but structured process (the SCOOP) that PIH Health developed to help... 

CAHPS Insider: June 2021

June 2021 insights and updates for effective compliance.... 

Case Study: Pursuing healthcare equity with Real-time Feedback

To improve the experience for Spanish speakers, leaders needed to drive these response rates up. To... 

The pain of paying: Exploring the consumer push for price transparency in healthcare

The call for price transparency has dogged healthcare for decades, but it has recently morphed into...