The Governance Institute Blue Ribbon Committee reframes hospital and health system board assessment.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

Learn how ambient listening reduces documentation burden, improves the quality and depth of feedback collected, and enables more authentic, real-time conversations.

September 2026 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

Learn how simplifying priorities and reinforcing expectations can drive meaningful, measurable results—and create the foundation for sustained success and future innovation.

NRC Health’s weekly #HumanUnderstanding newsletter.

This executive webcast will explore how health systems can use consumer intelligence, perception patterns, and market behavior data to uncover strategic growth opportunities.

NRC Health’s weekly #HumanUnderstanding newsletter.

Using her experience as a starting point, Dr. Scott explores how patient feedback can move beyond performance measurement to become a powerful tool.

NRC Health’s weekly #HumanUnderstanding newsletter.

Join us to take a deeper look at the data, discuss practical strategies to design care journeys.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

August 2026 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

In this webcast hospital leaders will be guided in moving their PFACs from passive consultation to meaningful partnership and measurable organizational impact.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

Access to care is improving, but patient loyalty depends on more than speed. Discover how trust, clarity, and confidence, across the care journey drive stronger patient loyalty.

Gain a deeper understanding of the competing priorities, systemic pressures, and cultural dynamics that influence how physicians connect with leadership, organizational initiatives, and patient experience efforts.

NRC Health’s weekly #HumanUnderstanding newsletter.

July 2026 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

Blythedale Children’s Hospital social workers put core PX principles in action every day through their community-cased Health Home Serving Children care management program to impact and change lives.

NRC Health’s weekly #HumanUnderstanding newsletter.

June 2026 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

In this webcast, we’ll explore how rounding works and why it consistently leads to meaningful improvements in Likelihood to Recommend.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

This NRC Health client-exclusive webcast invites attendees to reconnect with the purpose and power of the nursing profession at a time of rapid change.

NRC Health’s weekly #HumanUnderstanding newsletter.

May 2026 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

A new report from The Governance Institute reveals how a shrinking number of boards now oversee larger, more complex systems—without the infrastructure to match.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

From awards and newsletters to creative campaigns, you’ll learn ways to foster ownership and accountability for patient and family experience.

NRC Health’s weekly #HumanUnderstanding newsletter.

April 2026 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

Rounding boosts patient loyalty by 20 points. Communication and trust explain much of the gain, but not all. Here’s what drives the rest.

NRC Health’s weekly #HumanUnderstanding newsletter.

Change is the inevitable, but resistance doesn't have to be. In this practical webcast from NRC Health, Strategic Advisor Michelle Silva shares an actionable toolkit to help experience leaders guide teams through change with empathy, clarity and confidence. Learn how to communicate a compelling "dual why"-the logical and emotional factors [...]

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

On a recent episode of The Experience Shift, hosts Jennifer Baron and Brian Wynne sat down with Dr. Anthony Mazzarelli, Co‑President and CEO of Cooper University Health Care, to discuss the role of compassion as a measurable, trainable, high‑impact healthcare experience strategy.

Unpacking the second edition of the book, Patient No Longer.

NRC Health’s weekly #HumanUnderstanding newsletter.

March 2026 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

In today’s healthcare landscape—where digital misinformation spreads quickly, artificial intelligence evolves rapidly, and patient expectations shift daily—trust has become one of the most fragile and essential elements of care.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

If you’ve ever tried to “roll out” patient experience improvements by handing clinicians a dashboard and asking them to do better, this episode of NRC Health’s The Experience Shift will feel like a much-needed reset.   In a candid conversation with hosts Jennifer Baron and Brian Wynne, Dr. Thomas Howell, a practicing OB/GYN, former Medical Director at Mayo Clinic Health System, and [...]

This client exclusive webcast explores how technology and innovative workflows can be leveraged to enhance communication and prioritize patient needs.

“CAHPS Insider Live”, a quarterly webcast for healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

February 2026 insights and updates for effective compliance.

Healthcare marketers are hearing a lot about AI’s impact. This webcast cuts through the hype to focus on three trust imperatives.

See how targeted efforts and rapid service recovery can move the needle on both patient experience and reimbursement.

NRC Health’s weekly #HumanUnderstanding newsletter.

Healthcare is at a crossroads. Consumer expectations are evolving, technology is reshaping every industry, and health systems face a critical question: How do we move beyond clinical processes to create meaningful human connections?  In the latest episode of The Experience Shift podcast, hosts Jennifer Baron and Brian Wynne sit down with Ken Hughes, internationally acclaimed consumer behaviorist and author, to explore [...]

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

In a recent episode of The Experience Shift podcast, Jennifer Baron, Chief Experience Officer at NRC Health, and Brian Wynne, Senior Vice President at NRC Health, sat down with Ryan Donohue, healthcare thought leader, author of Patient No Longer, and CEO of Golden Advisory, to unpack these challenges and share actionable strategies for healthcare leaders.

See how NPS and HCAHPS work together. NRC Health analysis shows timely patient feedback predicts HCAHPS performance and accelerates improvement.

Learn how Nemours, in partnership with NRC Health, identified disparities hidden in aggregate data and implemented systemwide strategies to ensure families left every visit with clear, actionable instructions.

NRC Health’s weekly #HumanUnderstanding newsletter.

January 2026 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

December 2025 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

Exploration of driving trust in high-represented labor environments. What happens to brand and PX during labor strikes.

NRC Health’s weekly #HumanUnderstanding newsletter.

Discover how Nemours Children’s Health advanced patient experience equity through a data-driven initiative with NRC Health.

November 2025 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

This client exclusive webcast explores how technology and innovative workflows can be leveraged to enhance communication and prioritize patient needs.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

October 2025 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

The healthcare landscape is constantly shifting, and leaders must adapt quickly to meet patient needs while keeping systems sustainable. On a recent episode of Patient No Longer, host Ryan Donohue spoke with Hal Andrews, President and CEO of Trilliant Health, about how healthcare organizations can balance access, affordability, and patient experience in an increasingly complex environment.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

In the latest episode of NRC Health’s Patient No Longer podcast, Lynda Barrett, Vice President of Strategic Planning and Chief of Governance at Emory Healthcare, shares how strategic planning and governance can work together to drive meaningful change.

This presentation explores how one organization enhances patient experiences by prioritizing empathy, consistent communication, and continuous improvement.

NRC Health’s weekly #HumanUnderstanding newsletter.

Listen to the latest CAHPS Insider Live, a quarterly webcast for healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

September 2025 insights and updates for effective compliance.

In this episode of Patient No Longer, host Ryan Donohue sits down with Todd Quartiere. Together, they explore what “responsible AI” really means, how it can simplify the patient journey, and why the future of healthcare is less about replacing humans and more about restoring humanity.

NRC Health’s weekly #HumanUnderstanding newsletter.

Communication and collaboration are key to consistently positive, seamless care transitions.

NRC Health’s weekly #HumanUnderstanding newsletter.

In this episode of Patient No Longer, Jesse Goodwin, Ph.D., Chief Innovation Officer at Medical University of South Carolina (MUSC), shares how healthcare innovation must be visible, accessible, and human-centered. From CRISPR to convenience, learn how MUSC is transforming care delivery by putting patients first.

This webcast will explore practical strategies for fostering a culture of collaboration, teamwork, and compassion.

NRC Health’s weekly #HumanUnderstanding newsletter.

August 2025 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

In this episode of Patient No Longer, Morgan Jones, Chief Strategy Officer at Duke University Health System, shares how strategic planning can move from “a paperweight on the shelf” to a living, breathing driver of change.

NRC Health’s weekly #HumanUnderstanding newsletter.

Discover how one organization reimagined the urgent care experience to meet the evolving needs of today’s patients, families, and care teams.

NRC Health’s weekly #HumanUnderstanding newsletter.

Dr. Brian Silverstein, Chief Population Health Officer at Innovaccer, joins Patient No Longer to break down the promise, and the reality, of population health.

Explore how gaps between brand promises and patient experiences erode trust—and why reliability is healthcare’s most critical differentiator.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

July 2025 insights and updates for effective compliance.

In Part 2 of the Patient No Longer podcast conversation with Dr. Kevin Pho—internal medicine physician and founder of the influential KevinMD platform—host Ryan Donohue explores how physicians and patients can forge stronger relationships despite growing systemic and technological pressures.

NRC Health’s weekly #HumanUnderstanding newsletter.

Dr. Kevin Pho, founder of KevinMD and a leading voice in digital medicine, joins Patient No Longer to explore how technology, burnout, and evolving patient expectations are reshaping the physician-patient relationship. This episode takes a hard look at physician burnout, the role of empathy, and the importance of reclaiming eye contact and trust in a digital world.

NRC Health’s weekly #HumanUnderstanding newsletter.

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations.

United Regional’s relationship with NRC Health is a true strategic partnership that has redefined how the organization approaches patient experience.

NRC Health’s weekly #HumanUnderstanding newsletter.

June 2025 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

Listen to the latest CAHPS Insider Live, a quarterly webcast for healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance.

During this webinar you will hear current approaches to continuous listening and learn a practical framework for people leaders to use as they appreciate, understand and decide how to address feedback in the workplace.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations.

NRC Health’s weekly #HumanUnderstanding newsletter.

Hear how an Emergency Department leader enhanced the ED experience with tactics ranging from rounding in the ED to succession planning for ED leaders.

NRC Health’s weekly #HumanUnderstanding newsletter.

May 2025 insights and updates for effective compliance.

Join NRC Health and Cast + Hue for an inspiring conversation about human-centered design in healthcare.

This presentation explores strategic approaches and implemented processes aimed at improving throughout and capacity management within the Emergency Department and hospital-wide.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

Join the authors of the 2025 Experience Perspective in this webcast as they dive into key strategies and trends based on our extensive research and insights from millions of consumers, patients, and healthcare leaders.

April 2025 insights and updates for effective compliance.

Combining the expertise and experience of healthcare executives and employees with feedback from millions of patients and consumers, NRC Health has forged a distinct perspective for 2025.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

Learn how leader rounding enhances patient care, staff satisfaction, and more. Discover tools like Rounding to transform patient experiences.

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

March 2025 insights and updates for effective compliance.

Watch this webinar to hear how one organization is utilizing a standardized assessment and response as part of their strategy to ensure that care encounters are mutually respectful and safe.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

February 2025 insights and updates for effective compliance.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

Combining unwavering dedication to being a leading health system with deep insights and data through a partnership with NRC Health, Virtua Health has built a robust consumer engagement program that not only gathers valuable insights but also fosters a sense of community and trust among its patients.

NRC Health’s weekly #HumanUnderstanding newsletter.

NRC Health’s weekly #HumanUnderstanding newsletter.

January 2025 insights and updates for effective compliance.

Discover how Fairview Health Services is revolutionizing patient care through language access and Human Understanding. Jeremiah Todd joins the Patient No Longer podcast to share innovative strategies for enhancing healthcare experiences.

December 2024 insights and updates for effective compliance.

Join NRC Health for the next installment of “CAHPS Insider Live”, a quarterly webcast for healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance.

Dr. Geeta Nayyar shares her insights on the future of healthcare and how to best balance technology and humanity. 

Join us as we explore the evolving role of AI in healthcare.

Check out this webinar to hear how organizations approach nurse leader rounding.

In this episode of Patient No Longer, host Ryan Donohue sits down with Dr. Jon Roberts, Director of Pediatric Pulmonology at Driscoll Children’s Hospital.

November 2024 insights and updates for effective compliance.

In this episode of NRC Health’s Patient No Longer podcast, we explore the importance of truly grasping what patients, caregivers, and physicians experience.

In this episode of NRC Health’s Patient No Longer podcast, we explore the impact of AI, technology, and consumerism on patient engagement and organizational strategies, and gain a deeper understanding of the challenges and opportunities facing healthcare organizations today.

Learn how generational insights and holistic, next-gen strategies can bridge the experience gap and empower healthcare leaders.

Discover how NRC Health’s human-centered approach to consumer experience helped Tidelands Health develop a successful patient app.

October 2024 insights and updates for effective compliance.

Join us for an enlightening webcast panel discussion that delves into the transformation of power of AI-enabled solutions in enhancing healthcare experiences.

In this episode of NRC Health’s Patient No Longer podcast, we explore the impact of AI, technology, and consumerism on patient engagement and organizational strategies, and gain a deeper understanding of the challenges and opportunities facing healthcare organizations today.

In this presentation, we explore the speaker’s research study on patient and family fear and the most important things we can do to ease it.

Tune into the latest episode of Patient No Longer podcast featuring NRC Health’s Chief Experience Officer Jennifer Baron. Delve into the evolving role of the CXO in today’s healthcare landscape as Jennifer shares her unique perspective on what the “X” in CXO truly means. Hosted by Ryan Donohue.

Tune into the latest episode of NRC Health’s Patient No Longer podcast featuring Doctor Mike. Discover insights on AI’s role in healthcare, combating disinformation, and enhancing patient experiences. Hosted by Ryan Donohue.

September 2024 insights and updates for effective compliance.

Join NRC Health for the next installment of “CAHPS Insider Live”, a quarterly webcast for healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance.

August 2024 insights and updates for effective compliance.

July 2024 insights and updates for effective compliance.

Check out our first installment of “CAHPS Insider live,” a quarterly webcast for Healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance.

June 2024 insights and updates for effective compliance.

NRC Health and patient experience leaders from UCI Health delve into an ambitious nurse-provider rounding pilot program aimed at enhancing communication.

Part of becoming the friendliest, most accessible academic health system in the nation, UCI Health leaders recognize that effective communication between care teams is important for patient-centered care and overall hospital performance.

During this webinar, an NRC Health partner shares how they transformed their relationship with nurse leaders by re-imaging meetings with them.

Get insights into the work of nurses, how their work interfaces with other roles in the healthcare facility, and the resulting impact of that interface on patient safety outcomes and experience.

May 2024 insights and updates for effective compliance.

From demographic data to factoring in third-party sites, we’ll show you the key information you need to know and show how you can make ratings and reviews work for you.

Bryan Health’s core values elevates empathy and aligns with NRC Health’s key concepts of Human Understanding —Connect with Me, Listen to Me, and Partner with Me—which became the basis of refreshing their personalized patient-care model.

During this webinar, you will learn replicable practices to enhance your organization’s service recovery culture.

During this webinar, one leader shares how love for her team led to greater trust, engagement, and results.

The OSF HealthCare marketing strategy, beyond market research and consumer insights, puts the consumer at the center of everything the organization does, to drive patient volume and deliver on the organization’s promise to serve with the greatest care and love.

April 2024 insights and updates for effective compliance.

Understanding and addressing what matters to your consumers and patients as unique people is the key to honoring and even exceeding those expectations.

Hear how one organization overcame challenges by re-imaging nurse leader, rounding, modernizing it, and engaging nurse leaders, even during difficult times.

Access the insights and trends informing the future of pediatric healthcare.

Learn innovative ideas that made one organization’s primary care service line more accessible and improved experiences for patients and primary care providers.

Dr. Geeta Nayyar, MD, MBA joins the podcast to shed light on the critical issue of medical misinformation in the digital age, discussing her book “Dead Wrong: Diagnosing and Treating Healthcare’s Misinformation Illness.” Delving into the distinctions between misinformation and disinformation, Dr. G emphasizes the importance of verifying health information sources and engaging in shared decision-making with healthcare providers.

Hannah Fry, Ph.D., Professor, Mathematics of Cities Centre for Advanced Spatial Analysis at University College London shares her experience with cervical cancer and how it changed her perspective on risk, uncertainty, and decision-making.

Colorado Children’s will share their journey towards integrating the NRC Health Team Digest into their patient experience work and operations.

March 2024 insights and updates for effective compliance.

Jason Brown, CEO and Chief Strategy Officer of BPD, dives into the importance of effective branding, and the need for organizational adaptability to meet evolving consumer expectations. 

During this webcast, a patient experience leader shares how accountability was transformed from a buzzword tro a tangible part of the organization’s culture.

Sarah Gard Lazarus, DO, Physician of Pediatric Emergency Medicine, Children’s Health Care of Atlanta and WellStar Hospitals joins the Patient No Longer podcast.

Leaders at Children’s Minnesota built strategies to achieve remarkable results to provide the best possible care and empower care teams.

See what metrics Children’s of Minnesota focused on, to increase NPS by 4% during a time of critical staffing, and how they increased volumes from 6% to 24%, and continue to sustain that growth today.

Dave “e-Patient Dave” deBronkart, a cancer survivor, blogger, and healthcare activist shares his story of how a cancer diagnosis helped him become a more empowered, engaged patient, which improved his health and led to a new calling for him.

Access the insights and trends informing the future of healthcare. Dive into key strategies and trends based on our extensive research, and insights from millions of consumers, patients, and healthcare leaders.

Dive into key strategies and trends based on our extensive research, and insights from millions of consumers, patients, and healthcare leaders.

In this episode of Patient No Longer, Jason A. Wolf., PhD., CPXP, President and CEO of The Beryl Institute, Founder and President of the Patient Experience Institute, and Founding Editor of the Patient Experience Journal joins host Ryan Donohue and emphasizes the importance of adopting an appreciative approach to healthcare, building on strengths, and recognizing that the essence of healthcare is not just about health but also the actual delivery of care.

February 2024 insights and updates for effective compliance.

In this episode of Patient No Longer, Korby Miller, MS I/O Psy, CPXP, CPHQ, Vice President of Experience, Safety, and Quality Operations at Prisma Health discusses the value of creating a learning and improvement organization that builds solid systems to improve culture.

Hear a physician’s perspective on connecting the dots between patient experience and patient safety.

Tune in to the dynamic conversation around shaping, and maintaining, an intentional culture in healthcare.

Watch this engaging and thought-provoking webcast as we delve into the world of healthcare from a patient and provider’s point of view. In this interactive session, we explored the pressing questions and concerns that patients have about their experiences with the physicians and healthcare systems. Our guests discussed the crucial elements of building a strong patient-physician relationship, address the changes needed in the healthcare system, and envision a brighter future for healthcare through the eyes of both the patient and provider.

Join Ryan Donohue and Dr. Mike dive into thoughts on the future surgeries and biopsies, why ChatGPT can’t replace the role of human bonding, and the role of a doctor’s selfies online.

In this webcast, we explored what our patients and families are directly telling us about the transition from pediatric to adult health care.

January 2024 insights and updates for effective compliance.

Over the course of 2023, the Human Understanding Institute produced 10 nSights – focused briefs that use NRC Health data and expertise to illuminate issues at the intersection of healthcare delivery and Human Understanding®.

This NRC Health webcast shares how one organization successfully balanced a commitment to high tech and high touch by implementing virtual nursing.

Join this NRC Health webcast as we take a deeper look at our most recent case study and the data behind the HUme.

The use of AI in healthcare is in its infancy – ChatGPT was launched a year ago – and while there is certainly reason for optimism around the new technology, we must be transparent about its uses and circumspect about its capabilities.

December 2023 insights and updates for effective compliance.

Watch this engaging and thought-provoking webcast as we delve into the world of healthcare from a patient and provider’s point of view. In this interactive session, we explored the pressing questions and concerns that patients have about their experiences with the physicians and healthcare systems. Our guests discussed the crucial elements of building a strong patient-physician relationship, address the changes needed in the healthcare system, and envision a brighter future for healthcare through the eyes of both the patient and provider.

See how two leading health systems leverage Human Understanding® to increase Net Promoter Scores.

November 2023 insights and updates for effective compliance.

While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care.

Join us as Dave deBronkart shares the foundational principles for creating well-informed partnerships between patients and providers.

Watch this webcast as we highlight some of the best strategies and insights to come out of HUB23. NRC Health hosts Gregory Makoul, Chief Transformation Officer, and Ryan Donohue, Strategic Advisor, will discuss some of our amazing presentations and share ways to humanize care, empower caregivers, and restore the human connection between patient and provider.

With these lessons in mind, organizations can cut through the Great Brand Blur by focusing on what matters to the people and communities they serve.

October 2023 insights and updates for effective compliance.

September 2023 insights and updates for effective compliance.

The September nSight takes a closer look, primarily by stratifying data on both mental health and perceptions about therapists by age, sex, and race/ethnicity.

August 2023 insights and updates for effective compliance.

When not serving as System Patient Experience Manager at Carillion Clinic or hosting his own podcast Real Nurses Real Talk he’s using his unique takes to make healthcare better for patients and care teams alike.

Watch as we showcase the driving factors that interrupt loyalty and keep our patients from connecting to us before, during, and after care. And discover the surprising ideas and tactics that can reverse the loyalty dip and restore the relationship between caregiver and care receiver.

Bryan Mills, CEO of Community Health Network, touches on PX, workforce, and consumerism – all from the CEO perspective.

The Human Understanding Institute at NRC Health has been making the case that focusing on the behaviors and outcomes that scores are meant to represent – rather than the scores themselves – is the key to sustainable improvement.

July 2023 insights and updates for effective compliance.

Watch this webcast as Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Greg Makoul, PhD, MS, Chief Transformation Officer at NRC Health, help you take a broader view of HCAHPS through the lens of elevating experience in everyday practice.

As CXO of UMC, Aaron Davis has been studying and improving all aspects of access – particularly the front door of care.

It’s time to take a broader view of HCAHPS through the lens of the elevating experience in everyday practice.

June 2023 insights and updates for effective compliance.

Listen in to hear how Kent Sona dials into the minds and hearts of patients, and the larger plight of consumers, which is remarkable given how embedded he is in the world of Healthcare IT.

OSF HealthCare aimed to improve awareness, preference, image, reputation, and advertising recall—testing five service lines simultaneously and against each other.

May 2023 insights and updates for effective compliance.

Sharing compliments with members of the care team is a simple way to let them know the good news, a practice that can inspire them to bring their best selves to the workplace.

Listen in to Ophelia Byers uncanny ability to see beyond the noise of healthcare to see what is stirring us up as people.

NRC Health, the leading partner in building Human Understanding through personalized healthcare solutions and data-driven insights, released its 2023 Pediatric Experience Perspective and trends report today.

April 2023 insights and updates for effective compliance.

March 2023 insights and updates for effective compliance.

Taking a broad view of experience, NRC Health has long measured trust and loyalty through unique research that reveals how sentiment shifts over time, at both the market and patient levels.

Using statistical modeling to analyze 600,000 experience surveys across more than 40 healthcare organizations, we were able to determine that provider listening matters most when it comes to building trust.

Listen in as Paul Coyne tackles burnout, dissects the fallacies of work/life balance, and makes interesting parallels between AI and nuclear energy.

Building on data from millions of patients, consumers, and healthcare workers, and input from hundreds of healthcare executives, NRC Health hosts Gregory Makoul, Chief Transformation Officer, and Ryan Donohue, Strategic Advisor, discussed strategic insights and trends from our research

NRC Health, the leading partner in building Human Understanding through personalized healthcare solutions and data-driven insights, released its 2023 Experience Perspective and trends report today.

February 2023 insights and updates for effective compliance.

This first nSight of 2023 recaps key points from each of the nSights published last year.

January 2023 insights and updates for effective compliance.

Join us as we talk to Sara Vaezy, Chief Strategy and Digital Officer of Providence Health, as she shares the blueprint for how healthcare can learn from the past, build momentum, and sustain great ideas.

December 2022 insights and updates for effective compliance.

Access to care is a major concern for both healthcare leaders and people seeking healthcare.

November 2022 insights and updates for effective compliance.

Join us as we talk to UC Davis Health CEO Dr. David Lubarsky, a visionary who finds opportunity and hope where others often see challenge and malaise.

The Human Understanding Metric – Did everyone treat you as a unique person? – proved to be a powerful factor in both the market and the clinical setting.

In preparing the nSight for November 2022, we set out to investigate drivers of brand perception in the market along with drivers of experience perception following clinical encounters.

Using NRC Health’s capabilities, Virtua Health can now know its consumers better in order to design experiences that inspire loyalty and create Human Understanding.

There are strategies that providers and organizations can implement to manage expectations and deliver an experience that keeps Human Understanding at its core.

October 2022 insights and updates for effective compliance.

Join us to hear Jorge Torres discuss his vision for the “5th Revolution” of healthcare.

Waiting is frustrating. It is especially frustrating in healthcare, where patients may be squeezing appointments into busy schedules or dealing with unexpected health concerns.

Waiting is frustrating. It is especially frustrating in healthcare, where parents may be squeezing appointments into busy schedules or dealing with their child’s unexpected health concerns.

September 2022 insights and updates for effective compliance.

This month we’re shedding light on the group of U.S. consumers who are delaying their healthcare and losing interest in re-connecting with healthcare organizations.

Join us as we ponder the future with Mike Slubowski, CEO of Trinity Health: one of the largest non-profit Catholic health systems in the world.

August 2022 insights and updates for effective compliance.

This month, we’re taking a comprehensive look at the impact of personalizing care by treating each person as a unique person.

Watch this recording to learn best practices to help you get personal, develop strategies for guiding your nursing staff though the world of personalized care.

In this episode, Dan Collard, Partner with Healthcare Plus Solutions Group, explores what’s ailing our healthcare workforce and how we might heal ourselves from the shared trauma of the pandemic.

July 2022 insights and updates for effective compliance.

In this episode we explore VP of Experience & Marketing Technology at Allina Health, Chris DuFresne’s unique vantage point to the transformation of healthcare.

Watch this recording to see how we filled in a portrait of parenting before, during, and possibly after the pandemic.

June 2022 insights and updates for effective compliance.

We debate ideas for advancing the industry now, near, and far with Bill Robertson, CEO, MultiCare Health System.

An NRC Health presentation summarizing threats to radical common sense in healthcare.

An NRC Health presentation summarizing threats to radical common sense in healthcare.

May 2022 insights and updates for effective compliance.

Learn how Magnet recognition provides Wellstar Paulding Hospital’s community with the ultimate benchmark to measure the quality of patient care.

An NRC Health presentation summarizing threats to radical common sense in healthcare.

Listen as Ken Hughes, world-renowned consumerism expert and 100% Irishmen, cuts to the chase on why healthcare is stifling its own creativity, leaning too much on measurement, and making change way harder than it has to be.

April 2022 insights and updates for effective compliance.

Chris Bevolo, Chief Brand Officer of Revive, shares with Ryan his thoughts on a hopeful healthcare world, and a not-so-hopeful alternative. 

Today, NRC Health, the leading provider of in-depth customer intelligence in healthcare, released its 2022 Pediatric Consumer Trends Report.

March 2022 insights and updates for effective compliance.

Join our host, Ryan Donohue, as he continues to explore new trends with Bert Miklosi, Principal of Joseph Brand Consulting.

The methodical work of McLeod Health has created broad successful outcomes for patients and a culture of continuous improvement across the health system.

Join our host, Ryan Donohue, as he explores the new year and new trends with Bert Miklosi, Principal of Joseph Brand Consulting.

The NRC Health 2022 Healthcare Consumer Trends Report was compiled from over 2 million patient comments gained from feedback surveys and insights from more than 310,000 American households in 300 markets in our Market Insights database.

January 2022 insights and updates for effective compliance.

December 2021 insights and updates for effective compliance.

November 2021 insights and updates for effective compliance.

Join our host, Ryan Donohue, as he chats with Chris Bevolo, Chief Brand Officer at Revive Health, about engaging consumers in the midst of the chaos of COVID-19.

Join our host, Ryan Donohue, as he chats with Chris Bevolo, Chief Brand Officer at Revive Health, about branding in healthcare.

Join hosts Ryan Donohue and Brian Wynne as they chat with Jeff Shoemate, Chief Marketing & Communications Officer at Allina Health about the customer and healthcare journey.

October 2021 insights and updates for effective compliance.

Join host Ryan Donohue as he speaks with Debra Legan, Vice President of Marketing and Consumer Engagement at PIH Health.

September 2021 insights and updates for effective compliance.

August 2021 insights and updates for effective compliance.

This presentation will talk demographics, what makes Gen X tick, strategies for engagement and how Gen Xers relate to their generational neighbors (and rivals) the boomers and millennials.

July 2021 insights and updates for effective compliance.

Dayton Children’s Hospital leadership found all the innovative, forward-thinking functionality needed to achieve their Magnet redesignation through NRC Health’s experience solution.

This webinar describes a simple but structured process (the SCOOP) that PIH Health developed to help maximize family involvement when restrictions are in place in their perioperative area.

June 2021 insights and updates for effective compliance.

To improve the experience for Spanish speakers, leaders needed to drive these response rates up. To do that, they turned to NRC Health.

The call for price transparency has dogged healthcare for decades, but it has recently morphed into one of the hottest topics in the industry.

May 2021 insights and updates for effective compliance.

April 2021 insights and updates for effective compliance.

March 2021 insights and updates for effective compliance.

February 2021 insights and updates for effective compliance.

Patient experience is critical to improving health care quality, outcomes, equity, and to building brand loyalty in an increasingly competitive healthcare landscape.

January 2021 insights and updates for effective compliance.

Wellstar leaders intend to keep using NRC Health’s patient feedback data to continuously improve their patient experience.

The connections we make with our patients don’t just impact a score.

NRC Health’s robust feedback data has enabled leaders to investigate SRC’s efforts at telehealth, ensuring stability of care in the era of social distancing.

This Webinar will explore the status quo and potential approaches to achieve a better future state for healthcare providers’ brands.

Across five hospital systems, overall patient experience scores increased by 9.9% after two years of utilizing NRC Health’s capabilities, with several hospitals seeing double-digit satisfaction improvements.

A new whitepaper from NRC Health reveals what the future of patient feedback looks like—and how health-system leaders can achieve it.

This session discussed the process by which Children’s National Hospital transitioned their manual discharge calling program to NRC Health’s automated platform.

Though the COVID-19 pandemic is far from over, there are promising signs that the worst may be behind us. Fear over the virus is gradually easing its grip on American public affairs, and NRC Health’s surveys have detected new notes of optimism in consumer sentiment.

Read how with help from NRC Health’s Improvement Advisors, leadership developed an approach for comprehensive cultural reform.

Read how one healthcare organization streamlined its post-discharge contact operations, and produce some outstanding results in the process.

Consumer expectations are growing and research proves they are demanding more from their healthcare providers.

With NRC Health’s Transparency solution, Orlando Health has published tens of thousands of patient ratings and dramatically improved clinician engagement.

A pediatric health system in the Midwest with two hospitals, wanted to better understand the patient and family experience, and wanted their physicians’ online reputations to match the high standards of their care. With NRC Health’s Reputation capabilities, the average physician ratings were at 4.8, which is significantly higher than the third-party websites sharing patient reviews. The system’s ratings and reviews are very positive and they wanted to share that with the community.

In a bid to enhance patient care and reduce readmissions, a large health system in the Midwest implemented a comprehensive Transitional Care Clinic and centralized discharge-call program.

Driven to improve the state of their care, leaders at the University of Maryland Medical Center (UMMC) wanted to reduce rates of readmission. It’s a pursuit shared by many health systems, and evidence has shown that post-discharge follow-up with patients is an effective way to drive unnecessary readmissions down.

LCMC Health published 57,991 verified patient reviews on its website. Providers in Google’s top 3 rose from 7.4% to 21%+, and monthly page views nearly doubled.

March 2017 insights and updates for effective compliance.