NRC HEALTH RESOURCES
Sharing data, insights, trends, and best practices is a priority for NRC Health, and key to enabling Human Understanding®.
Sharing data, insights, trends, and best practices is a priority for NRC Health, and key to enabling Human Understanding®.
Our resources will provide knowledge and analysis to help improve experiences and outcomes for patients, families, health systems, and communities. Topics, trends, and viewpoints are shared across a variety of formats – from case studies and whitepapers to podcasts and webinars.
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April 14, 2026
From awards and newsletters to creative campaigns, you’ll learn ways to foster ownership and accountability for patient and family experience.
April 9, 2026
NRC Health’s weekly #HumanUnderstanding newsletter.
April 2, 2026
NRC Health’s weekly #HumanUnderstanding newsletter.
April 2, 2026
Rounding boosts patient loyalty by 20 points. Communication and trust explain much of the gain, but not all. Here’s what drives the rest.
March 26, 2026
NRC Health’s weekly #HumanUnderstanding newsletter.
March 24, 2026
Change is the inevitable, but resistance doesn't have to be. In this practical webcast from NRC Health, Strategic Advisor Michelle Silva shares an actionable toolkit to help experience leaders guide teams through change with empathy, clarity and confidence. Learn how to communicate a compelling "dual why"-the logical and emotional factors [...]
March 19, 2026
NRC Health’s weekly #HumanUnderstanding newsletter.
March 12, 2026
NRC Health’s weekly #HumanUnderstanding newsletter.
March 12, 2026
On a recent episode of The Experience Shift, hosts Jennifer Baron and Brian Wynne sat down with Dr. Anthony Mazzarelli, Co‑President and CEO of Cooper University Health Care, to discuss the role of compassion as a measurable, trainable, high‑impact healthcare experience strategy.
March 9, 2026
Unpacking the second edition of the book, Patient No Longer.
March 5, 2026
NRC Health’s weekly #HumanUnderstanding newsletter.