NRC HEALTH RESOURCES
Sharing data, insights, trends, and best practices is a priority for NRC Health, and key to enabling Human Understanding®.
Sharing data, insights, trends, and best practices is a priority for NRC Health, and key to enabling Human Understanding®.
Our resources will provide knowledge and analysis to help improve experiences and outcomes for patients, families, health systems, and communities. Topics, trends, and viewpoints are shared across a variety of formats – from case studies and whitepapers to podcasts and webinars.
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February 26, 2026
In today’s healthcare landscape—where digital misinformation spreads quickly, artificial intelligence evolves rapidly, and patient expectations shift daily—trust has become one of the most fragile and essential elements of care.
February 12, 2026
If you’ve ever tried to “roll out” patient experience improvements by handing clinicians a dashboard and asking them to do better, this episode of NRC Health’s The Experience Shift will feel like a much-needed reset. In a candid conversation with hosts Jennifer Baron and Brian Wynne, Dr. Thomas Howell, a practicing OB/GYN, former Medical Director at Mayo Clinic Health System, and [...]
February 10, 2026
This client exclusive webcast explores how technology and innovative workflows can be leveraged to enhance communication and prioritize patient needs.
February 5, 2026
“CAHPS Insider Live”, a quarterly webcast for healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance.
February 4, 2026
February 2026 insights and updates for effective compliance.
January 30, 2026
Healthcare marketers are hearing a lot about AI’s impact. This webcast cuts through the hype to focus on three trust imperatives.
January 30, 2026
See how targeted efforts and rapid service recovery can move the needle on both patient experience and reimbursement.
January 29, 2026
Healthcare is at a crossroads. Consumer expectations are evolving, technology is reshaping every industry, and health systems face a critical question: How do we move beyond clinical processes to create meaningful human connections? In the latest episode of The Experience Shift podcast, hosts Jennifer Baron and Brian Wynne sit down with Ken Hughes, internationally acclaimed consumer behaviorist and author, to explore [...]
January 15, 2026
NRC Health’s weekly #HumanUnderstanding newsletter.
January 15, 2026
In a recent episode of The Experience Shift podcast, Jennifer Baron, Chief Experience Officer at NRC Health, and Brian Wynne, Senior Vice President at NRC Health, sat down with Ryan Donohue, healthcare thought leader, author of Patient No Longer, and CEO of Golden Advisory, to unpack these challenges and share actionable strategies for healthcare leaders.
January 14, 2026
See how NPS and HCAHPS work together. NRC Health analysis shows timely patient feedback predicts HCAHPS performance and accelerates improvement.