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Sharing what we know is a priority for NRC Health, and essential to our promise to enable Human Understanding.

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A story of peer-to-peer physician coaching to create Human Understanding

Dr. Goolsby, Medical Director of Patient Experience, will share the story of the Wellstar Medical Gr... 

CAHPS Insider: October 2021

October 2021 insights and updates for effective compliance.... 

The radical common sense of Human Understanding

This session focused on real-world examples that prioritize Human Understanding as the foundation fo... 

Let every voice be heard

It is now more important than ever to ensure all patients have equal access to provide feedback into... 

CAHPS Insider: September 2021

September 2021 insights and updates for effective compliance.... 

Case Study: Finding the joy of work by creating satisfied staff to avoid burnout

Sutter Health leaders say the “a-ha moment” was when they began to listen and open their eyes to... 

CAHPS Insider: August 2021

August 2021 insights and updates for effective compliance.... 

Mid-Year Trends Report: NRC Health 2021 Mid-Year Healthcare Consumer Trends Report

It is fair to say that the aftermath of COVID-19 continues to impact healthcare, and its social, eco... 

Don’t you forget about me: Understanding the role of Gen X in healthcare

This presentation will talk demographics, what makes Gen X tick, strategies for engagement and how G... 

CAHPS Insider: July 2021

July 2021 insights and updates for effective compliance.... 

Case Study: Real-time Feedback increases rapid cycle improvement for Magnet redesignation

Dayton Children’s Hospital leadership found all the innovative, forward-thinking functionality nee... 

The SCOOP: Involving family in care during a pandemic and beyond

This webinar describes a simple but structured process (the SCOOP) that PIH Health developed to help...