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Strategies for leading through change with Consumer Insights

Discover the creative strategies deployed by Aaron Davis, Chief Experience Officer of UMC Health Sys... 

Great Expectations: Examining What Consumers Want (and Why) to Better the Patient Experience

The vast majority of data collected from patients on their healthcare experience occurs after the fa... 

Preserving the experience—insights from top patient-experience leaders

Insights from OHSU, Cedars-Sinai Health, OrlandoHealth, Harris Health System, WellStar, Summit Medic... 

CAHPS Insider – June 2020

June 2020 insights and updates for effective compliance... 

Consumer-sentiment data on the coronavirus pandemic, May 2020

Though the COVID-19 pandemic is far from over, there are promising signs that the worst may be behin... 

CAHPS Insider – May 2020

May 2020 insights and updates for effective compliance... 

Understanding the NRC Health Real-time program within the context of Magnet designation

Review how the ANCC Magnet designation aligns with NRC Health’s Real-time feedback program.... 

Why these numbers hurt my feelings

As a pediatric emergency medicine physician, Dr Emily Scott believed she was delivering great care t... 

CAHPS Insider – April 2020

April 2020 insights and updates for effective compliance... 

Covid-19 Infograms

Learn more about Covid-19.... 

Thank you to our caregivers

Now, more than ever, people are turning to healthcare for leadership and help during this unpreceden... 

Committed to culture change: Transforming a working environment

Read how the SSMC team achieved remarkable results in 21 months....