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Don’t you forget about me: Understanding the role of Gen X in healthcare

This presentation will talk demographics, what makes Gen X tick, strategies for engagement and how G... 

CAHPS Insider: July 2021

July 2021 insights and updates for effective compliance.... 

Case Study: Real-time Feedback increases rapid cycle improvement for Magnet redesignation

Dayton Children’s Hospital leadership found all the innovative, forward-thinking functionality nee... 

The SCOOP: Involving family in care during a pandemic and beyond

This webinar describes a simple but structured process (the SCOOP) that PIH Health developed to help... 

CAHPS Insider: June 2021

June 2021 insights and updates for effective compliance.... 

Case Study: Pursuing healthcare equity with Real-time Feedback

To improve the experience for Spanish speakers, leaders needed to drive these response rates up. To... 

The pain of paying: Exploring the consumer push for price transparency in healthcare

The call for price transparency has dogged healthcare for decades, but it has recently morphed into... 

CAHPS Insider: May 2021

May 2021 insights and updates for effective compliance.... 

Our journey to understanding: The impact of patient facing technology on experience and health equity

The COVID-19 pandemic has pushed health systems to rapidly evolve their care through technologies th... 

Customer conversation: A look at Community Insights with Children’s Healthcare of Atlanta

Children’s Healthcare of Atlanta has been using the NRC Health Community Insights solution to lean... 

CAHPS Insider: April 2021

April 2021 insights and updates for effective compliance.... 

Trends Report: 2021 Healthcare Consumer Trends Report: Pediatrics

This report explores these topics with insights gleaned from the country’s premier pediatric healt...