Sharing data, insights, trends, and best practices is a priority for NRC Health, and key to enabling Human Understanding®.

Our resources will provide knowledge and analysis to help improve experiences and outcomes for patients, families, health systems, and communities. Topics, trends, and viewpoints are shared across a variety of formats – from case studies and whitepapers to podcasts and webinars.

Monthly nSights

Our thought leadership in the Human Understanding Institute takes a deep dive into a new topic each month providing expert analysis on topics that impact healthcare. Read this month’s nSight to learn more.

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  • nSights
  • Podcasts
  • Trends Reports
  • Case Studies

Patient No Longer podcasts

Ryan Donohue from NRC Health will take you inside the minds of healthcare leaders and innovators who are inspiring a positive shift in the customer experience. Each episode will be a deep dive into strategic initiatives that impact the healthcare consumer journey. Patient No Longer is a biweekly series for healthcare leaders to learn how others have overcome challenges to create human understanding, one person at a time.

Innovative advertising testing research shows valuable results for OSF HealthCare

OSF HealthCare aimed to improve awareness, preference, image, reputation, and advertising recall—testing five service lines simultaneously and against each other.

CAHPS Insider: May 2023

May 2023 insights and updates for effective compliance.

Full report: Appreciating the Care Team

Sharing compliments with members of the care team is a simple way to let them know the good news, a practice that can inspire them to bring their best selves to the workplace.

Snapshot: Appreciating the Care Team

There are many avenues to recognizing care providers. Events, awards, and treats go a long way, but only go so far.

Life-Work Balance: What We Get Right – And Wrong – On The Human Side of Healthcare

Listen in to Ophelia Byers uncanny ability to see beyond the noise of healthcare to see what is stirring us up as people.

NRC Health 2023 Pediatric Experience Perspective

NRC Health, the leading partner in building Human Understanding through personalized healthcare solutions and data-driven insights, released its 2023 Pediatric Experience Perspective and trends report today.

CAHPS Insider: April 2023

April 2023 insights and updates for effective compliance.

CAHPS Insider: March 2023

March 2023 insights and updates for effective compliance.

Full report: Turbulence, Trust, and Loyalty

Taking a broad view of experience, NRC Health has long measured trust and loyalty through unique research that reveals how sentiment shifts over time, at both the market and patient levels.

Full report: Turbulence, Trust, and Loyalty in Pediatric Care

Using statistical modeling to analyze 600,000 experience surveys across more than 40 healthcare organizations, we were able to determine that provider listening matters most when it comes to building trust.

Snapshot: Turbulence, Trust, and Loyalty

Check out the March 2023 nSight snapshot!