Experience

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THE POWER OF
HUMAN UNDERSTANDING® Learn what matters most to your patients Grow Care Connect Improve Grow Care Connect Improve Discover the story behind every person THE POWER OF
HUMAN UNDERSTANDING® Listen and act to improve experience Grow Care Connect Improve THE POWER OF
HUMAN UNDERSTANDING® Build long-term patient relationships Grow Care Connect Improve THE POWER OF
HUMAN UNDERSTANDING®

NRC Health’s Experience capabilities capture what matters most to each patient—before, during, after, and beyond their clinical encounter. Leverage the power of Human Understanding® to enable truly personalized care, ensure timely follow-up, improve care faster, and create lasting relationships between patients and providers.

Before The patients are pleased that I know so much about them from the start, and I’m grateful to have insight into who they are and what their goals are. — MD, Heart Center Before After Beyond " During The right questions asked before a visit help your patient formulate a simple picture of what matters most to them. It’s delivered right into the provider workflow requiring only a few seconds to review. During Before After Beyond " Using what we learned from NRC, we were able standardize our approaches to communication and our up-front processes. Patients got to see and hear what they needed, and get the quality care they came for. —Freda Lyon, DNP, RN, System Vice President of Emergency Services, Wellstar During Care doesn’t stop when the patient heads home. The right question at the right time can ensure understanding and appropriate follow up to improve engagement and ensure quality outcomes. Read the case study → After Before After Beyond " Awareness and visibility are key to mobilizing resources and making real change. NRC Health gives our data that visibility, so that we can act on it and make good decisions —Barbara Burke, Senior Director Patient Family Experience, Ann & Robert Lurie Children’s Hospital Read the case study → During Timely feedback after an experience provides the opportunity for service recovery, clinical intervention, coaching or recognition when it matters most. Proven and powerful short-form experience tools collect patient responses within 48 hours and deliver them to you instantly. Beyond Before After Beyond " NRC Health will be instrumental in supporting our strategic plan. Our hope is to build customer loyalty through personalized care experiences. With NRC Health, our Health System is one step closer. —Aaron Davis, Chief Experience Officer, UMC Health System During Healthcare is about relationships, and they shouldn’t stop at the door. Maintain long-term connections with patients and engage them in co-designing future healthcare services for the community.

MyView™

MyView helps healthcare teams humanize care by summarizing what matters most to each patient based on information they share before, during, and after healthcare interactions. The most relevant patient information is condensed into an easily viewable format and automatically integrated into an existing EHR.

Learn more →

Listening/outreach

Connect with 100% of your patients or residents immediately after their care experience via email, SMS (text), or phone (IVR). Reaching your patient by the means that makes sense for them ensures a higher response rate.

CAHPS fulfillment

Not only will you meet CMS requirements on specific CAHPS programs, but you will also be equipped to improve your customer experience—faster.

Magnet designation support

In listening and being responsive to our partners’ needs, NRC Health offers Magnet-specific tools and support to our clients at no additional expense.

Safety, clinical, and service alert management

Captures personal experiences in real time to impact processes, inspire staff behavioral change, and implement service recovery.

Enables you to contact 100% of your patients within the critical initial 24–72 hours post-discharge. Using preference-based communications and real-time alerting, you can identify and manage high-risk situations and support safe transitions.

Community Insights

Bring the voice of your customer into your strategic and operational decision-making right when you need it. Our healthcare research expertise, processes, and digital tools to gain insights support the agile outside-in perspective you need to drive change.

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Ratings

Monitor third-party online ratings-and-reviews websites about your brand and physicians.

Scorecards, analytics, and improvement

These tools are designed with the provider in mind. Gain access to key metrics for measuring performance, along with helpful skill-building videos and open-ended feedback from patients.

MyView™

MyView helps healthcare teams humanize care by summarizing what matters most to each patient based on information they share before, during, and after healthcare interactions. The most relevant patient information is condensed into an easily viewable format and automatically integrated into an existing EHR.

Learn more →

Listening/outreach

Connect with 100% of your patients or residents immediately after their care experience via email, SMS (text), or phone (IVR). Reaching your patient by the means that makes sense for them ensures a higher response rate.

CAHPS fulfillment

Not only will you meet CMS requirements on specific CAHPS programs, but you will also be equipped to improve your customer experience—faster. 

Magnet designation support

In listening and being responsive to our partners’ needs, NRC Health offers Magnet-specific tools and support to our clients at no additional expense.

Safety, clinical, and service alert management

Captures personal experiences in real time to impact processes, inspire staff behavioral change, and implement service recovery.

Enables you to contact 100% of your patients within the critical initial 24–72 hours post-discharge. Using preference-based communications and real-time alerting, you can identify and manage high-risk situations and support safe transitions.

Community Insights

Recruits panel members from groups of recent patients by inviting them to join after they’ve provided feedback. Gain a unique perspective on how to maximize the lifetime value of the people you already serve.

Learn more →

Ratings

Monitor third-party online ratings-and-reviews websites about your brand and physicians.

Scorecards, analytics, and improvement

These tools are designed with the provider in mind. Gain access to key metrics for measuring performance, along with helpful skill-building videos and open-ended feedback from patients.

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understanding as a service.
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