What Healthcare Leaders are saying
“NRC is partnering with us to co-create a better patient experience and I really love that. I’m glad that NRC is opening up the conversation to see what the experience is on both sides.”
~Alicia Alonzo,
Director of Patient Insights and Analytics,
Wellstar Health System
“They have fun with us, they’re open with us, and we really feel like they’re invested in our success, and they also feel like they’re real people to us. It’s not a front, it’s not something that’s put on, it’s a genuine connection.”
~Casey Arends,
Manager, Customer Experience Improvement & Analytics,
Fairview Health Services
“I can’t tell you how often I call my NRC team… I really value that partnership that we have and the way we build those ideas and those innovative approaches together.”
~Courtney Johnson,
Director of Experience Strategy,
UC San Diego Health
“I don’t have to do the digging and the research to find out what’s going on. They keep me informed and I feel always very competent and knowledgeable about the industry… I really love our partnership with NRC and truly value all the expertise they bring to the table.”
~Dana Caviness,
Assistant Vice President of Patient Experience,
Wellstar Health System
“Whenever we’ve identified an issue, they are right there to work through it with us and help us figure out where we need to focus… what are other [best] practices we should be looking at. They’ve been a great partner in this work.”
~Anne Marie Watkins,
Chief Nursing Executive, Senior Vice President,
UCI Health
What Healthcare Leaders are saying
“One of the things I like about NRC, they’re very forward thinking and very progressive.”
~Jeff Gregory, Patient Experience Manager
Maine Medical Center
“NRC Health has given a voice to our patients. I hear from patients all the time. They appreciate that we’re giving them an opportunity to share their feedback and feel valued and seen. That wouldn’t happen without NRC Health.”
~Nick DeStefano, Service Excellence
Process Manager, McLeod Health
“I’m not from healthcare. I still consider myself an outsider. One thing that I do appreciate is what NRC does for all these hospitals. And I wish in my previous industries, I had someone like NRC providing me with that insight.”
~Jorge Torres,
JIT Associates
“NRC’s been great because they actually give us the personalized care that we need in order to threat our patients. So, they have been active in any questions that we have…its been great.”
~Hester Villanueva, Director of
Operations, Virtua Health
“We have a really good pulse check on what our patients want because of NRC. By putting that data in front of the key stakeholders, it makes it a real analysis and real clear direction on where the improvements lie.”
~Jonathon Geis, Patient Experience
Analyst, Dayton Children’s Hospital
“For a caregiver to get that feedback is very important to them because it makes them feel valued. And to know that they made an impact, no matter how small they thought the gesture was – that is what NRC allows us to do.”
~Merridith VonHartitzsch, Director of
Consumer Insights, Mercy Health
The best products and a team that’s committed to your success
Improve Care | Enhance Performance | Catalyze Growth
At NRC Health, we’re your partner. Working together, we bring solutions to your biggest challenges and help you connect with patients as unique individuals to revolutionize the care experience for everyone. For over 40 years, we’ve earned the trust of the nation’s leading healthcare organizations to help them understand what matters most to each patient, caregiving teams and communities. We help mission-driven organizations turn aspiration into action. Join us and leverage the power of Human Understanding®.
Why choose NRC Health?
Long-term, service-centered partnerships
We walk the walk. We’re dedicated to understanding you and your unique needs. Where other companies are creating barriers, we’re building bridges so you can stay connected to us.
Innovative products and thought leadership
Our integrated, programmatic solutions and innovative thought leadership are revolutionizing the healthcare experiences of consumers, customers, patients and caregivers. Learn more →
Inclusive pricing without surprises
Understanding as a service means we’re on the journey together. No surprise invoicing or hidden costs. You have control over the aspects of Human Understanding that are key to your success
Healthcare is our singular purpose
We’ve been at the center of treating patients and clients as unique individuals for over 40 years. The healthcare experience and caregiving teams are the foundation and focus of everything we do.
Why choose NRC Health?
Long-term, service-centered partnerships
Our customer success experts are dedicated to knowing you and your organization. Where other companies are creating barriers and silos, we’re building bridges so you can stay connected to us.
Innovative products and thought leadership
Our integrated, programmatic solutions and innovative thought leadership are revolutionizing the healthcare experiences of consumers, customers, patients and caregivers.
Inclusive pricing without surprises
Understanding as a service means we’re on the journey together. No surprise invoicing or hidden costs. You have control over the aspects of Human Understanding that are key to your success
Healthcare is our singular purpose
We’ve been at the center of treating patients and clients as unique individuals for over 40 years. The healthcare experience and caregiving teams are the foundation and focus of everything we do.
NRC Health is honored to be named the winner of Medallia’s 2024 New Partner Award!
This prestigious recognition reflects our commitment to transforming healthcare experiences and the powerful impact of our partnership with Medallia. It is a testament to our dedication to improving every touchpoint of the healthcare journey—from patient interactions to employee engagement.
NRC Health is honored to once again be the recipient of the Best in KLAS 2025 Award
for Healthcare Experience Management.
Recognized in 2023 and 2025 as #1 in the Healthcare Experience Management category underscores our relentless pursuit of healthcare excellence, which brings together our comprehensive platform and advanced technology and techniques to drive the most human healthcare experiences.
Umatched Depth. Unparalled Insights.
With feedback from over 122 patient and consumer voices, NRC Health has the most in-depth national consumer, patient, and employee insights, spanning counties across the country. We empower healthcare leaders with the intelligence needed to drive meaningful improvements in experience, loyalty, and outcomes. No one understands the voices of healthcare better than NRC.
Igniting Human Understanding
NRC Associates leverage their personal experience and passion to help shape a more human healthcare experience.
What our partners are saying
“Complete data I can’t get anywhere else with the ability to cut deep into the data to look at views of preference against my market competition.”
“The transparency tool enhances our physician profiles on our website and creates public visibility of real reviews by our patients.”
“Excellent service, innovative, forward thinking, on the leading edge of healthcare patient experience.”
“My experience with NRC Health has been fantastic. Excellent customer service, great responsiveness, and just all-around awesome folks to work with!“
“The staff from NRC Health that support us day in, and day out are responsive, knowledgeable, respond quickly and proactively to concerns, and most importantly, fun!”
“The entire team has been great to work with. We love the ease of being able to view our results in real time and being able to provide immediate feedback to our staff and physicians. “