NRC Health’s dedicated, innovative associates are building the future of the Human Understanding® movement to elevate the experience of patients, care teams, and communities.
“Its research-intensive background, combined with its commitment to continuous learning and improvement, sets it apart in the industry. The company is making great strides by focusing more on digital channels and becoming the go-to partner for healthcare organizations seeking to provide a holistic, human-centered patient experience.”
~ Healthcare Tech Outlook
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Meet two of our innovation leaders
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NRC Health's innovation story
NRC Health’s innovation is rooted in 40+ years dedicated solely to healthcare. By listening to our partners, we help the nation’s top health systems address their biggest challenges. We combine real consumer feedback with dedicated research to lead the shift from aggregated insights, to understanding what matters to individuals, creating better outcomes for patients and providers alike.
“We’re leading the shift of not just aggregate insights and understanding what matters to groups of people, but really understanding what matters to individual humans.”
~ Jon Tanner, Program Director, Human Understanding
~ Jon Tanner, Program Director, Human Understanding
“We’re leading the shift of not just aggregate insights and understanding what matters to groups of people, but really understanding what matters to individual humans.”
~ Jon Tanner, Program Director, Human Understanding
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The future of innovation at NRC Health
NRC Health is staying ahead of the curve by listening to our healthcare partners to understand their biggest challenges, we’re working to provide cutting-edge solutions to enable care teams to better understand the individual needs of each person they serve, tap into the voices of consumers to make strategic decisions, and create happier, healthier communities.
“Another way that we’re staying ahead of the curve is listening to our customers, our health system partners… They’re telling us about the problems they’re trying to solve, the challenges that they face, where things are working well, where they need help.”
~ Dr. Greg Makoul, Chief Transformation Officer
~ Dr. Greg Makoul, Chief Transformation Officer
“Another way that we’re staying ahead of the curve is listening to our customers, our health system partners… They’re telling us about the problems they’re trying to solve, the challenges that they face, where things are working well, where they need help.”
~ Dr. Greg Makoul, Chief Transformation Officer
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NRC Health's approach to meeting care teams where they are
NRC Health’s innovations focus on supporting our partners in solving problems that are unique to healthcare. When it comes to meeting care teams where they are, we’re providing relevant information directly into their workflow to enable Human Understanding. And we’re making it easy to recognize care team members by providing positive patient feedback in real time, at scale.
“We’re meeting them with the information that’s useful to them. That’s not always a grade or a score. It could be relationship and contextual information about the patient, and then it’s not always bad news.”
~ Jon Tanner, Program Director, Human Understanding
~ Jon Tanner, Program Director, Human Understanding
“We’re meeting them with the information that’s useful to them. That’s not always a grade or a score. It could be relationship and contextual information about the patient, and then it’s not always bad news.”
~ Jon Tanner, Program Director, Human Understanding
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Ranked #1 for patient experience improvement
NRC Health is honored to receive the Best in KLAS 2023 Award for Patient Experience Improvement. The recognition as #1 in the patient experience improvement category, reaffirms our focus on transforming the healthcare industry with a human-first approach, and is paving the way for better outcomes for patients and healthcare organizations alike.
“It is a great thing, in the sense that it’s not something that KLAS cooks up. They are talking to customers. They’re talking to health system leaders and asking them which organization is delivering for them.”
~ Dr. Greg Makoul, Chief Transformation Officer
~ Dr. Greg Makoul, Chief Transformation Officer
“It is a great thing, in the sense that it’s not something that KLAS cooks up. They are talking to customers. They’re talking to health system leaders and asking them which organization is delivering for them.”
~ Dr. Greg Makoul, Chief Transformation Officer
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Where innovation meets service
At NRC Health we walk the walk. We’re dedicated to understanding you and your unique needs. Where other companies are creating barriers, we’re building bridges so you can stay connected to us. Working together, we bring solutions to your biggest challenges and help you connect with patients as unique individuals to revolutionize the care experience for everyone.
“It’s just as important to understand and address what matters to patients as it is to understand and address what matters to care team members, but we take that a step further and we’re applying our human understanding practice and discipline to our work with our health system partners.”
~ Dr. Greg Makoul, Chief Transformation Officer
~ Dr. Greg Makoul, Chief Transformation Officer
“It’s just as important to understand and address what matters to patients as it is to understand and address what matters to care team members, but we take that a step further and we’re applying our human understanding practice and discipline to our work with our health system partners.”
~ Dr. Greg Makoul, Chief Transformation Officer